Dining Services Duty Officer

3 months ago

Doha, Qatar Qatar Airways Full time

**About the role**

Responsible for the day-to-day operation of all Dining Services locations, by establishing and maintaining excellent client relationship, ensuring professional services, overseeing staff training and development; and motivating staff to deliver highest productivity and quality at all time. Ensure company policies and procedures are followed without deviation. Contribute to achieve financial targets as stipulated by budget.

**Key Responsibilities**:

- Responsible for overall management of operations in all Dining Services locations that are managed by QACC
- Ensure that services provided are in full compliance with customer specifications and up to pre-set standards.
- Establish and maintain good working relationship with all customers.
- Ensure a good company image and professionalism at all designated locations.
- Anticipate changing environment and work requirements, provide forecast and analysis with all measures that need to be taken to improve the overall performance of Dining Services operations.
- Comply strictly at all times with Governmental and regulatory procedures and requirements.
- Implement and reinforce policies and procedures pertaining to QACC & QR Group. Suggest and recommend positive updates when and if required.
- Interact with other divisions, subsidiaries and internal departments of QACC for feedback and regular communication to ensure effective change management.
- Contribute to achieve financial targets for each profit center, while implementing profitability enhancement measures such as a la carte (Qafe) expansion. Suggest and recommend where necessary, adjustment to budget with the focus on potential savings and revenue opportunities.
- Ensure optimal stock level based on company targets, and implement action plans to rectify and improve against targets.
- Implement strict measures to ensure clients' settlement of invoices (if any) is in accordance with individual customer’s agreement.
- Plan, analyses and submit all staffing requirements well in advance to department head and HR, to ensure optimal balance between staffing level (at each location) and operational efficiency.
- Ensure department’s full compliance to all medical requirements, hygiene standards, uniform policy and security/safety obligations.
- Contribute in evaluating the profitability and liability of all subcontracts linked to given projects.
- Assist in costing exercises for commercial proposals related to assigned projects including revisions and seeking for approvals.
- Perform other department duties related to his/her position as directed by the Head of the Department.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

Qualifications

**About you**

High School Qualification/ Vocational Qualification /Diploma or Equivalent with Minimum 4 years of job-related experience.

Bachelor's Degree or Equivalent with Minimum 3 years of job-related experience

**S**pec**if**i**c** **S**k**il**l**s**:
***

**E**s**sen**ti**a**l**
- Command of English language
- Proven leadership and problem-solving abilities within a team involvement
- Proven capability to effectively manage, supervise and train a large diverse workforce
- Proven track record delivering under high pressure in a result-oriented work environment
- Flexibility to work on various shifts and demanding hours
- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills
- Ability to train and develop subordinates' skills.
- Ability to foster teamwork among team members

**Pr**e**f**e**rr**e**d**
- Strong leadership, oral and written communication skills; excellent employee and customer relations
- Knowledge of new trends and directions in fine dining or catering service industry.

**How to apply

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