Supplier Performance Specialist

3 months ago

Doha, Qatar Qatar Airways Full time

In this interesting role you will be responsible for establishing a performance evaluation and tracking regime for existing and future Qatar Aircraft Catering Company (QACC) suppliers and service providers, as required by contractual terms and conditions. Work with other internal stakeholders, such as Purchasing, Quality Assurance, Production, Stores, Ad Hoc Operations etc., to collect supplier related operational and performance data and compliance into a monthly performance tracking dashboard that includes on-time delivery, quality of products delivered, short delivered and back order (if applicable), to report out to Management. Work with suppliers/service providers to ensure Corrective Action Plans are proposed accordingly and implemented by them as per monthly KPI dashboard. Propose (supplier performance) improvement plans to Management on a continuous basis, while implenting performance penalties as required by Service Level Agreement (SLA) with individual supplier/service provider.

To achieve success in this role you will need to:

- Manage overall supplier and service provider contracts and database, and associated penalty clauses.
- Participate in supplier evaluation and selection process, as part of all tenders and ad hoc supplier/service provider selection.
- Ensure familiarity with supplier and servie agreement to zero in on SLA's, which serve as foundation of supplier performance tracking.
- Review and update current supplier management processes and SOP's and design & propose enhancement elements to the current processes, to ensure the ribustness and capturing of the elements related to supplier risks and oppportunities.
- Design, build and propose supplier performance tracking database, to incorporate a suite of measurement that includes, but not limited to On-time Delivery, Qulaity of Products Delivered, Full vs. Partial Delivery, Back Order Generation and Percentage, Delivery Rejection Rate and Frequency, Speed of Recovery, Non-Compliance (NC) Occurances etc.
- Maintain and update a library of legal/regulatory requirements for both local & overseas suppliers & supplies.
- Assist line manager in strategic planning of procurement activities by providing data analysis from shipping and delivering processes to identify bottlenecks and other issues.
- Coordinate with internal stakeholders, such as Production, Product Development and Quality Assurance, etc., in regards to product design and development to ensure full compliance with regulations throughout the complete product life cycle.
- Develop and mantain professional relationship/partnership with international & local suppliers, and identify opportunitiesto strengthen the coordination.
- Assist in developing local suppliers by providing conformity guidance & interpretation on SLA expectations.
- Collect and collate performance measurement data, enters into Supplier Performance Tracking database.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:

- Bachelor’s Degree with minimum 4 years of relevant experience
- Airline Catering experience
- Supplier Performance Management Experience
- Caterer Experience

**Job Specific Skills**:

- Excellen Stong Analytical capacity, especially with demonstrated capability in collecting, constructing and analysing of operational data
- Command of English language and strong communication skills
- Ability to work in dynamic team under strict deadlines
- Strong Ability to prioritize and make sound decisions best fitting for the business
- Ability to work independently, demonstrating forward planning, initiative, and business process improvement, whilst tackling extra duties as required
- Excellent attention to detail
- Excellent Numeracy and ability to present data clearly and accurately
- Demonstrative self-initiation and autonomy
- Be accounatble for decisions taken and project delivery

**About Qatar Airways Group**
- Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
- So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas

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