Head of Terminal Services

**About the role**: As a Terminal Works and Project Manager, you will be responsible for helping us achieve the following: - Ensures terminal operations maintenance and development works comply with safety and operational standards and have a reduced impact on customer experience, passenger flow and operational functions by monitoring the works permits...

**About the role**: As a Terminal Duty Manager, you will be responsible for helping us achieve this ambition through: Overseeing the entire passenger terminal complex activities on a 24/7 rotational role under the direction of the Senior Manager Terminal Operations with a functional reporting line to the Airport Operations Manager. Managing a team of...

**About the role**: As a Terminal Works Inspection Officer, you will be responsible for helping us achieve the following: - Evaluate all terminal operations maintenance and development works to make sure they comply with safety and operational standards and have a reduced impact on customer experience and passenger flow by assessing the works permits...

Category: HSE / Safety Industry: Oil & Gas City/Country: Doha, Qatar Location: Qatar We are looking for a **Terminal HSE Coach** **for one of our Clients: **Location : Offshore Qatar** **Start date : ASAP** **Duration : 12 months** **Work Status : Rotation, 28 days ON and 28 days OFF** QUALIFICATIONS & EXPERIENCE REQUIRED **Education**: - High School...

Overview: We are currently seeking a highly motivated and experienced Terminal Duty Manager to join our team. As the Terminal Duty Manager, you will oversee the entire passenger terminal complex activities, ensuring smooth operations and exceptional customer service. This is a 24/7 role that reports to the Senior Manager Terminal Operations, with a line to...

About the Role At Hamad International Airport, we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be leading the onsite supervision of the soft service delivery in the Passenger Terminal Complex to ensure effective and efficiency delivery in compliance with HIA 5 star cleanliness Key...

About the Role: At Hamad International Airport, we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible in ensuring that all the Quality Standards including the KPIs and SLAs are achieved or exceeded and also conducting regular inspections and supervisions of the Passenger flows, customer...

About the Role: At Hamad International Airport, we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...

**About the role**: Responsible for ensuring the delivery of FM soft services to provide assets that are clean. Ensures that cleaning, waste and pest control plans will be audited and assures that they are delivering clean and reliable assets and that service level agreements and key performance indicators will be exceeded. Manages performance which is...

**About the role**: As Customer Service Improvement Specialist, you will be responsible for helping us achieve this ambition: - Responsible to gather intelligence to customer behaviours and industry standards, with the aim of developing improvements programs that support the creation and maintenance of a customer centric airport environment. Develops...

Key Accountabilities: Role Purpose The Head of Visitor Services will oversee all visitor services staff and operations including reception, ticketing, greeting, hosting, tours, some public programs, volunteers, administrative, managerial, and performance-based aspects of the Visitor Services. The Head of Visitor Services will coordinate, roster, and manage...

**About the role**: As Customer Service Improvement Officer, you will be responsible for helping us achieve this ambition: - Deliver customer service and terminal operational training within the department, as well as conduct customer service and operational improvement campaigns on a regular basis with the aim of creating and maintaining a customer centric...

Head Waitstaff is responsible for overseeing the food and beverage services within the facility. The role holder is accountable for ensuring that all tasks related to food and beverage services are carried out proficiently and effectively. Head Waitstaff ensures the team adheres to the documented food and beverage process and procedures. The role holder is...

**Job Summary and Purpose**: - Ensure that the Fleet is managed safely, efficiently, in a professional manner to standards and costs that are in line with the industry best practices. - Oversee and monitor the overall operational management being provided by third parties. **Accountabilities**: **Key Accountabilities**: **Management**: 1. Establish and...

**About the role**: As a Senior Customer Service Agent, you will be responsible for helping us achieve this ambition: - Offers passengers the highest level of services, keeping in line with the seamless and convenient world-class experience we want to deliver to all customers and the role is for outgoing and detail-oriented personalities who are passionate...

**Job description** **Head of Customer Service** - Lead and manage a team of customer service representatives, providing guidance, training, and support to ensure exceptional customer service delivery. - Monitor and analyze customer service metrics, such as response time, resolution rate, and customer satisfaction, to identify areas for improvement and...

Identify, develop, coordinate, expedite and steward closure of EPC Contract Interfaces with other External parties (Kahramaa, RLIC, Qatar Energy, NFE EPC’s, MoECC). - Provides overall guidance and leadership with respect to the Commercial and Physical interfaces applicable to NFS EPC Contract in close coordination with the Project & Interface Manager. -...

7+ years of work experience in customer service, with experience in setting up the function from scratch. - Leadership: The ability to lead and inspire a team of customer service professionals. - Communication Skills: Clear and effective communication is vital in this role. The Head of Customer Service must be able to communicate with both team members and...

Job Summary: We are seeking an experienced Head Chef who is locally available in Qatar and can join our team immediately. The Head Chef will lead our culinary team in creating exceptional dining experiences, with responsibilities including menu creation, food costing, and maintaining high standards of food quality and safety. Key Responsibilities: - **Menu...

**About the Role** Manage all terminal operations at HIA, which includes though not limited to, check in & Boarding, Arrival Baggage handling, VIP operations, Trolley Services, Porterage services, PRM / Special Handling, Buggy operation, and areas associated with the planning, operation and delivery of these key areas to provide services as per agreed...