Front Desk Staff

2 weeks ago


Doha, Qatar Al Shaher Sports Center Full time

We are searching for a dynamic and customer-focused Front Desk Staff member to join our dynamic team at Al Shaher Sports Center. As the first point of contact for our clients, you will play a crucial role in providing exceptional customer service and contributing to the overall success of our business. If you have a passion for customer service and sales, along with excellent interpersonal skills, we invite you to apply.

Responsibilities and Duties:
1. Customer Service:

- Greet and assist visitors, ensuring a positive, safe, and welcoming experience for children and families.
- Handle inquiries, provide information, and address customer concerns in a professional manner.
- Manage phone calls and redirect them as necessary.

2. Sales Support:

- Promote products or services to walk-in customers and inquiries.
- Upsell and cross-sell relevant products or services.
- Assist in meeting sales targets.

3. Administrative Tasks:

- Perform general administrative duties, including data entry and filing.
- Maintain a clean and organized front desk area.

4. Reservation Management:

- Handle reservations and appointments efficiently.
- Coordinate with other departments to ensure smooth service delivery.

5. Problem Resolution:

- Address and resolve customer issues promptly and effectively.
- Escalate complex issues to the appropriate department.

Essential Qualifications:

- High school diploma or equivalent.
- Minimum of 1-2 years of experience in a customer service or sales role, preferably in a front desk or hospitality setting.
- Strong interpersonal and communication skills, ability to work as part of a team.
- Proven track record of meeting or exceeding sales targets.
- Excellent organizational and multitasking abilities.
- Proficiency in using POS systems and basic computer software.

**Salary**: QAR3,000.00 - QAR5,000.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Valid or transferrable Qatar RP

**Language**:

- Arabic (required)


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