Operations Coordinator
5 hours ago
**Operations Coordinator (Ride-Hailing App)**
**Responsibilities**:
- Oversee and coordinate daily operational tasks to ensure smooth functioning of ride-hailing services.
- Monitor team performance, provide guidance, and address challenges to maintain high productivity and quality standards.
- Train new team members on company policies, operational tools, and service procedures.
- Set clear goals and expectations, aligning team efforts with company objectives.
- Communicate updates, initiatives, and feedback between management and team members.
- Analyze key performance metrics and generate reports to track operational efficiency and identify improvement opportunities.
- Ensure customer satisfaction by resolving escalated issues promptly and effectively.
- Collaborate with cross-functional teams to streamline processes and enhance service delivery.
**Qualifications**:
- Bachelor’s degree or equivalent in a relevant field is a plus.
- Previous experience in operations or in a similar role.
**Experience & Skills**:
Essential:
- Strong leadership and organizational skills to manage teams and tasks efficiently.
- Excellent communication abilities to relay goals, updates, and feedback effectively.
- Proficiency in data analysis and reporting tools to track and optimize performance.
- Problem-solving aptitude to address operational challenges and improve workflows.
- Familiarity with ride-hailing platforms and industry-specific tools is a plus.
Preferred:
- Excellent communication skills to coordinate with diverse stakeholders and resolve conflicts.
- Ability to work independently and prioritize multiple tasks effectively.
- Proficient in Microsoft Office Suite and facility management software.
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