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Operations Coordinator

4 weeks ago

Doha, Qatar Qatar Airways Full time

**We at Discover Qatar and Qatar Airways Holidays aim to create and deliver unique and unforgettable experiences of Qatar served up through exclusive offerings, a constant focus on quality and always with a customer-first approach.**

To achieve our ambition, we need you to share your skills and fresh ideas, this includes:
As Operations Coordinator, you will be responsible to provide the Free Doha City Tour passengers who have more than 5 hours transit and also promote Qatar as a tourism destination.

Accountabilities:

- Lead the team, supervise and provide support on daily City tour operations.
- Coordinate with third party supplier and ensure the tours run without delay and issues.
- Provide excellent customer support and support the team to solve customer issues.
- Prepare monthly roster for the team and provide back-up on staff shortage to run the operations.
- Report to DQ Manager and assist him in future expansion project of the Operations.
- Coordinate with Second party (QTA) officials on expansion project of the current operations.
- Coordinate with HIA and MOI officials to have an update of visa requirements.
- Support and motivate the team by regular meetings and solve issues related to operations.
- Assist passengers in their common queries.
- Send updates about the tour timings to Hub Control and information desks in HIA.
- Support the team in-case of any emergency situations which can happen during the tour.
- Attend, investigate and provide quick and valuable feedback for customer complaints.
- Maintain weekly and monthly reports on tour manifest and monitor the flow of passengers.
- Provide quick instructions to the team on operational aspects as and when needed.
- Monitor third party supplier staff are providing excellent customer service as per QR standards.

**Be a part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:

- High School Qualification/ Vocational Qualification/ Diploma or Equivalent/ Bachelor’s Degree or Equivalent
- Diploma in Travel & Tourism (IATA) would be an advantage
- Minimum 4 years of relevant experience
- High level of customer service skills
- Presentation and Negotiation skills
- PC Skills - MS office
- Destination information, local market practices
- Bilingual - English and Russian

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to Apply