Officer Customer Research Insights

As** **Senior Officer Customer Research Insights, you will be responsible for providing end-to-end management of all research activities conducted by the department and the units it supports including research plan, design, execution and analysis. Develop, measure and report in coordination with the Quality Assurance and Cost Control Manager SMART KPIs. This...

**About the role** As the Customer Research Manager within the Digital Commerce team, you will be responsible to serve as SME in enhancing organization's understanding of its customers and translate this knowledge into strategies that improve overall customer experience. Responsible to lead Research and Customer Success Teams in gathering, analyzing, and...

**About the role**: As a Customer Insight Manager, you will be responsible for helping us achieve this ambition through: - Identify insights that drive revenue, improve customer retention and elevate customer experience. - Deliver compelling analytical solutions that translate customer data into actionable insight in further strengthening MATAR...

About the role We are hiring for your skills to provide research assistance to CRM and the units it supports. Mainly be responsible in developing the feedback mechanisms in the department’s survey platform, and ensure proper reporting and data flows of the collected responses in multiple integrated systems. This role will also lead the analysis of the...

**About the role** We are hiring for your skills to provide research assistance to CRM and the units it supports. Mainly be responsible in developing the feedback mechanisms in the department’s survey platform, and ensure proper reporting and data flows of the collected responses in multiple integrated systems. This role will also lead the analysis of the...

**Job Summary**: **Key Responsibilities**: - Conduct and manage research projects focused on market trends, customer behaviors, and industry benchmarks within the automotive sector. - Collaborate with various departments to understand their research needs and ensure data-driven insights. - Use data science techniques (e.g., machine learning, predictive...

**About Qatar Airways Group** Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a...

As a Product Insights & BI Manager, you will be responsible to ensure the business is supplied with everything from basic historical reporting to advance analytical solutions and product market research, to support customer experience initiatives. Analyse, transform and resolve the impactful business challenges or questions by performing meaningful...

The air cargo industry is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world’s largest global air cargo carrier, Qatar Airways Cargo is leading this change. To support our vision, we...

Great business decisions that are made are only as great as the commercial teams making them, and we’ve got one of the best in the world. Our commercial teams are the bedrock of Vodafone making the most of opportunities every day and we’re proud to recruit talent who empower us commercially & operationally. We provide Big data, insights and analysis so...

About the role Other key responsibilities are: - Collaborating with product managers, UX/UI designers and other stakeholders to identify research objectives and define appropriate methodologies to address key UX-related questions and challenges. - Effectively communicate research findings, insights, and recommendations to product managers and other...

Key Accountabilities: Role Purpose: The Head of Research & Analytics is responsible for establishing an integrated programme of qualitative and quantitative user research and data analytics, which will provide actionable user insights and support data-driven decision-making for QM’s digital programme. The Head of Research & Analytics plays a critical role...

**Head of Customer, International, Marketing & Products** **Some careers prize diversity more than others.*** If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply...

**Role Purpose**: The Head of Digital Research & Analytics is responsible for establishing an integrated programme of user research and data analytics which will provide actionable user-insights and support data-driven decision-making for a leading arts and culture institution in Qatar. This role is responsible for identifying and defining user testing...

About the role Other key responsibilities are: - Carry out end to end customer experience quality monitoring audits. Discreetly gather insights on various aspects of customer journey. - Test all digital systems where customer interacts with the brand, including, but not limited to mobile apps, website, live chat, bots, pop ups and social media. Identify...

About the role The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...

**About the role** In this role, you will lead the data strategy, analytics and insights for Qatar Airways' Digital department by driving analytics initiatives across digital products, digital marketing, customer experience and overall digital business performance. You will work at the strategic level, ensuring the alignment of data initiatives with...

**About the role** Within Global Sales and Business Travel, we have embarked on an exciting transformation journey to enhance our interaction with B2B partners. As part of this journey, we are recruiting for the role of Business Insights Manager. Based in our Head office Doha, Qatar, you will provide business insights to shape tactical and strategic...

**Purpose of Job**: 1. Deliver targeted research and development outcomes within a short timeframe of 21 working days, every five years. 2. Provide expert insights and innovative solutions for specific projects or challenges as defined by the organization. **Duties and Responsibilities**: - Targeted Research: Conduct intensive research to address specific...

Job Summary: The Data Analyst Identify Objectives, develop research plan, conducts appropriate research analysis, and reports the finding in professional and understandable way. Duties/Responsibilities: - Identifies and defines the research objectives, determines the best methods to use to meet those objectives. - Develops research plan, specifying...