Customer Service Agent

6 months ago


Doha, Qatar Friends Human Resources and Consultancy Full time

**About the Job**
- To give excellent service to consumers by resolving their queries and to continually provide high standards of care throughout the relationship with the customer.

**Your Tasks**
- Answering of customer calls and providing assistance in a positive, friendly and helpful attitude.
- Take ownership for resolving customer's enquires and complaints promptly and efficiently, providing a solution in accordance with agreed company processes and procedures, and following up where necessary to ensure customer journey is managed well.
- Handling inbound and outbound calls.
- Provide concise, accurate, complete and informative responses to the customer.
- Recognize where customer issues require escalation and follow the escalation procedure.

**Your Profile**
- A Bachelor’s Degree Holder will be preferred
- Communicating effectively verbally and in writing in both English and French
- Experience in Delivery of Customer Service
- Highly organized and able to multitask
- Proven ability to work towards individual and team targets
- Develop and maintain customer rapport
- Applicants who are proficient in French Language (written and verbal) can apply
- Must be willing to be relocated in Romania, Europe

**Our offer**

**Salary**: $700 per month + Overtime

**Schedule**: 40 to 48 hours per week

**Food and Accommodation**: Provided by the company

**Salary**: QAR2,000.00 - QAR2,500.00 per month

**Language**:

- French (preferred)


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