Customer Service Call Center Agent
2 months ago
**Role Overview**:
As a Call Center Agent, you will be the primary point of contact for customers contacting our company. You will handle inbound and outbound calls, providing exceptional customer service, resolving issues, and promoting our products or services. Your goal is to ensure customer satisfaction and maintain a positive company image.
**Key Responsibilities**:
- Respond to customer inquiries, questions, and concerns in a professional and courteous manner.
- Contact customers for sales, surveys, or follow-up purposes.
- Offer information about products, services, and company policies as needed.
- Address and resolve customer issues or complaints efficiently and effectively.
- Accurately document call details, customer interactions, and outcomes in the database.
- Identify opportunities to upsell or cross-sell products and services.
- Achieve individual and team performance targets, such as call handling time and customer satisfaction ratings.
- Keep up to date with company products, services, and policies to provide accurate information.
- Adhere to company policies, industry regulations, and legal requirements.
- Other duties as assigned.
**Requirements**:
- Diploma or Bachelor's degree in marketing, business, or related field.
- 3+ years of experience in call center or customer service experience preferred.
- Strong communication skills, with proficiency in presenting company products.
- A collaborative spirit, thriving in a team-oriented environment, and an ability to work closely with cross-functional teams.
- Excellent listening and problem-solving abilities
- Patience and empathy when dealing with customers
- Ability to work in a fast-paced environment and handle multiple tasks.
**Benefits**:
- Competitive Package.
- Opportunities for professional growth and career advancement.
**Education**:
- Bachelor's (required)
**Experience**:
- Call Center: 3 years (required)
**Language**:
- Arabic (required)
- English (required)
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