Group, Conference and Event Assistant Director

3 weeks ago

Doha, Qatar Hilton Full time

A Group Conference and Event (GC&E;) Assistant Director is responsible for manage of the Group Conference, and Event and the on-property Reservations Team to actively convert customer enquiries into confirmed sales. The Group, Conference, and Events (GCE) Assistant Director will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards to deliver an excellent Guest and Member experience while ensuring department targets are met.

**What will I be doing?**

As a Group, Conference and Event Assistant Director, you will be responsible for manage the Group, Conference and Event operations to deliver an excellent Guest and Member experience. A Group, Conference and Event Assistant Director will also be required to interact frequently with customer and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business and work with the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Maximise all Group, Conference, and Event revenue opportunities
- Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
- Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
- Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
- Conduct weekly spot checks of five bookings carried out with a minimum of 90% achieved in any departmental and system audits for any Team Member
- Ensure the Group, Conference, and Events (GCE) Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Manage and develop the Group, Conference, and Events (GCE) Sales Team to ensure career progression and effective succession planning within the hotel and company
- Organise hotel promotional activities
- Maintain exceptional levels of customer service
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Optimise sales and contain costs, identifying any areas for action
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Ensure staffing levels meet business demands
- Ensure training is carried out on an ongoing basis
- Ensure communication meetings are conducted and post-meeting minutes generated
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Front Office team
- Assist other departments wherever necessary

**What are we looking for?**

A Group Conference and Event Assistant Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Strong knowledge of hotel/leisure/service sector
- Demonstrated previous managerial or supervisory experience in a Reservations and/or Conference and Events Sales function in the Resort
- Strong leadership skill to effectively manage and motivate the team to achieve high level of performance and exceed targets
- Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
- Excellent organizational and planning skills
- Accountable and resilient
- Ability to work under pressure
- Flexibility to respond to a range of different work situations
- Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
- Exceptional communication skills
- Exceptional leadership skills to create a winning team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar
- Degree or diploma in Hotel Management or equivalent
- Passion for delivering exceptional levels of guest service

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Membe

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