Director of Revenue Management

4 weeks ago

Doha, Qatar Mandarin Oriental Hotel Group Full time

**Position**: Director of Revenue Management (Full time #534609)

**Property / Office**: Mandarin Oriental, Doha

**Location**: Doha, Qatar

**Mandarin Oriental Hotel Group**

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

**Mandarin Oriental, Doha**

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

**Main Responsibilities**
- Develops the revenue strategy for the hotel in alignment with MOHG’s brand philosophies
- Manages team and inventory to maximise revenues at all times as well as guides the team to achieve goals
- Prepares and organises weekly Revenue Strategy Meetings
- Maximises occupancy levels and rate by reviewing and revising revenue strategies
- Gathers and analyses statistics, yield information and all other relevant information to identify potential new business, markets and trends
- Prepares three-month market segment outlook and maintains daily monitoring of actual versus forecast for plan achievement
- Records and analyses all refused, lost, cancelled and wait listed business for both guest rooms and Conference and Banquet meeting space
- Ensures team members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, billing and processing contracts
- Controls rooms inventory including allocation and reservations to areas of maximum yield and blackout dates, develop and conduct rooms-based marketing activities and track sales programs/promotions/advertising and provide feedback as necessary to relevant departments
- Proactively manage inventory for the hotel to maximise revenue in all areas. Depending on the needs of each hotel, this includes room inventory and function space or Spa if applicable.
- Ensure a consistent and rational hotel pricing and yield strategy across all channels and all segments according to the MOHG pricing philosophy.
- Build strong relationships with customers, guests and colleagues in order to gain full understanding of their needs and work to serve them effectively
- Develops, implements and maintains a departmental orientation program for colleagues to receive the appropriate new hire training to successfully perform their job
- Manages team performance through developments plans, monitoring progress on a monthly basis
- Conducts sites visits as required by hotel operation
- Participates in client entertainment with Sales Department as required with the Director of Commercial Strategy, evaluates effectiveness of property participation in channels and determines proper spend deployment in these segments and channels
- Reports to the General Manager and supervises Revenue manager and Revenue Analyst

**Requirements**:

- Degree in Hospitality/Hotel/Business Management or similar field
- A minimum of 5 years’ experience in Revenue and Reservations Management
- Department Head experience
- Previous experience working in a 5-star hotel environment
- Strong command of MS office products and Mitel system
- Previous experience working in the GCC preferred
- Mature and outgoing personality with excellent interpersonal skills and can-do attitude
- Motivated, professional with pride in the MO Brand

**Advertised**: 11 Apr 2023 Arab Standard Time
**Applications close**:

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