IT Assistant Manager

4 months ago


Doha, Qatar AG Group Full time

We are seeking an experienced and dynamic IT Assistant Manager with a strong background in Networking and Software Development for the Quick Service Restaurant (QSR) industry. This role involves overseeing and managing IT operations to ensure efficient and secure networking infrastructure and the development of software solutions to enhance business performance and customer experience.

**Key Responsibilities**:

- **Networking Management**:

- Design, implement, and maintain secure and reliable network systems (LAN, WAN, VPNs) across multiple QSR locations.
- Monitor network performance, troubleshoot issues, and ensure high uptime across all restaurants.
- Collaborate with external vendors to manage network equipment, upgrades, and installations.
- Implement and manage firewalls, security protocols, and network access controls to ensure data protection.
- **Software Development & Integration**:

- Work closely with the operations and marketing teams to develop and integrate customer-facing platforms (online ordering, loyalty programs, etc.).
- Oversee the development of reporting tools and dashboards for real-time business insights.
- **System Administration**:

- Ensure the smooth functioning of all hardware and software systems in restaurants, including POS terminals, kitchen display systems, and digital menu boards.
- Manage database systems and ensure data integrity, backups, and recovery processes are in place.
- Provide IT support and guidance to restaurant staff, ensuring timely resolution of issues.
- **Cybersecurity**:

- Develop and enforce IT security policies to safeguard company data and customer information.
- Conduct regular security audits, vulnerability assessments, and implement necessary patches and updates.
- Educate staff on cybersecurity best practices and protocols.
- **Project Management**:

- Lead IT projects related to networking, system upgrades, and software development, ensuring timely and cost-effective execution.
- Work closely with cross-functional teams to ensure alignment with business goals and customer satisfaction.
- **Vendor Management**:

- Collaborate with third-party vendors for the procurement of IT hardware, software, and services.
- Ensure vendor compliance with SLAs and manage relationships for long-term partnerships.
- **Team Collaboration and Leadership**:

- Supervise and mentor junior IT staff, providing training and professional development opportunities.
- Coordinate with the Operations, Finance, and Marketing teams to ensure that IT solutions align with business needs and objectives.

**Qualifications**:

- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 5+ years of experience in IT management, with specific expertise in networking and software development.
- Proven experience in the QSR industry or hospitality-related IT roles.
- Strong understanding of POS systems, networking protocols, and software development life cycles.
- Familiarity with cloud platforms, network security, and restaurant technology solutions.
- Excellent problem-solving and communication skills.
- Strong leadership skills with the ability to manage and motivate a team.

**Preferred Skills**:

- Experience with mobile app development and integration for QSR operations.
- Knowledge of cybersecurity protocols specific to the restaurant and retail sectors.
- Certifications in networking (e.g., CCNA, CompTIA Network+) or software development (e.g., Agile, Scrum) are a plus.

Application Deadline: 28/09/2024


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