Manager, Reception Department

1 day ago


Doha, Qatar DOC MEDICAL CENTER Full time

To supervise the professional greeting of clients and visitors, to the highest standards.
- To handle patient complaints
- Recruitment, induction, and training of receptionists.
- Appraisals and performance management of staff, including monthly meetings.
- Leading, monitoring, motivating, and inspiring the team; providing guidance and support.
- Ensuring that the team function to the professional and consistent standards expected to provide a high level of customer focus to meet the business needs.
- Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Reception Department
- Produce, manage, and operate the reception schedule, checking future planned absences, planning cover, and ensuring overtime is provided when necessary.
- Monitor budget and produce weekly/monthly reporting where applicable
- Supervise the co-ordination between Doctors and Receptionists and vice versa.
- Review the uniform requirements and source new suppliers if needed.
- Liase between Reception Department and other departments to ensure workflow of the operations.
- To take full ownership of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary.
- To ensure that, when necessary, coffee is made available to clients and presented in a timely manner.
- To be the main POC of the Management (CEO and Medical Director) on all reception issues
- Responsible for preparing the Doctor’s Clinic and Doctor’s schedule.
- Other duties assigned from time to time
- Skills
- Experience of working in a highly customer focused service delivery role.
- Ensure the highest standard of customer care is used at all times
- Ensure all comments and complaints are passed on to the manager immediately
- Ensure that you are ready to start work on time
- Ensure all accidents and faulty equipment is reported to the manager
- Ensure full attendance to all training sessions and meetings as required
- Ensure high standards of personnel appearance at all times (correct clean uniform etc.)
- Good interpersonal skills
- Flexible in working hours
- With good leadership skills
- Punctual
- Multi-tasking
- Flexibility
- Telephone skills
- Customer service
- Time management
- Attention to detail
- Professionalism
- Quality focus

**Job Types**: Full-time, Permanent

**Education**:

- Bachelor's (preferred)
**Experience**:

- Customer Service in Medical Set Up: 4 years (preferred)

**Language**:

- Arabic and English (required)



  • Doha, Qatar Itineris Full time

    **Females with Excellent English and Arabic will be considered for this position.** **Role Summary**: The Reception Supervisor will be responsible for greeting clients and visitors. She will oversee the reception area and work, guide clients to various areas of the showroom, understand clients needs and direct them to the right person. **Position Location**:...

  • Bilingual Female

    5 days ago


    Doha, Qatar VO2 Gym Full time

    **Responsibilities**: - To manage the team of Reception/Customer Service, to keep them in the right track and motivated - To follow and ensure everyone stick to the company Standard Operating Procedures (SOP) - To address any Customer issues and provide timely solutions and to ensure clients are satisfied - To ensure quality customer service at the highest...


  • Doha, Qatar Inspire Management Training Center Full time

    We are looking for an organized Wellness/Spa receptionist to provide customer and administrative support for our company. In this role, you will be required to greet and welcome clients, secure bookings, manage appointment schedules, process transactions, and assist with sales and marketing **Job Duties and Responsibilities** - Greeting and welcoming...


  • Doha, Qatar Black Pearl Consult Full time

    We are thrilled to announce a new role for a Technology Department Manager for a retail shop in Doha, Qatar! For this role, you will be responsible for directing and controlling the shop floor activities for the department to ensure that its operations are carried out in the most efficient and effective manner and the highest standards of customer service...


  • Doha, Qatar Black Pearl Consult Full time

    We are thrilled to announce a new role for a Lifestyle Department Manager for a retail shop in Doha, Qatar! For this role, you will be responsible for directing and controlling the shop floor activities for the department to ensure that its operations are carried out in the most efficient and effective manner and the highest standards of customer service are...


  • Doha, Qatar Holding Group Full time

    Department coordinators provide administrative support and are responsible for a range of duties that help promote efficient day-to-day operations. They schedule deliveries and appointments, manage calendars, arrange meetings, and may serve as a liaison between several teams or departments. They may be responsible for maintaining records and organizing...


  • Doha, Qatar Accor HQ Full time

    **Responsibilities**: The Front Office Supervisor is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly, being the main point of communication for Reception and all other operating departments, such as Housekeeping and Engineering. - Supervise...

  • Revenue Manager

    20 hours ago


    Doha, Qatar Plaza Inn Hotel Full time

    **Duties Responsibilities**: - Analyze booking patterns and market trends - Monitoring competitor performance - Effective Yield management - Initiating promotions to generate business at key times - Forecasting revenue performance - Liaising with sales team, reception and general manager, in regards to occupancy, rate reservation analysis - Review Arrival...

  • Restaurant Manager

    2 days ago


    Doha, Qatar FFC - F&B Department Full time

    Requirements: Locally Available (Doha, Qatar) with a transferrable visa. With 2-3 years experience in similar Job roles preferably from 5 star Hotels/ Luxury Hotels Coached and improved the performance of at least one poorly performing Team member/Manager. **Job Description**: Oversee the dining area, and supervises food and beverage service staff in...


  • Doha, Qatar Staff Source International Full time

    Provide assistance to the legal department in all aspects of legal compliance, through conducting research into legal precedent, investigating facts, compiling reference materials and preparing legal documents. Create and maintain a legal database, reference library and appropriate filing systems to support the legal department to provide an excellent and...

  • Receptionist

    6 hours ago


    Doha, Qatar People One Full time

    **Responsibilities**: - ** Greeting Visitors**: Welcome guests, clients, and employees as they arrive at the office or reception area with a friendly and professional attitude. - ** Answering Phone Calls**: Manage incoming calls and route them to the appropriate department or individual. Take messages accurately and ensure they are delivered promptly. - **...


  • Doha, Qatar IRS Tunisia Full time

    **JOB REQUIREMENTS**: - A business related qualification - Minimum 10 years of experience in Administrations/Operations/FM - Experience in working extensively with CAFM - Interpersonal, initiative, analytical-thinking - Decision-making and leadership abilities - Good command of spoken and written English - Excellent computer skills - Presentation skills -...

  • Receptionist - Emea

    6 days ago


    Doha, Qatar Hilton Full time

    A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete...

  • Front Desk Agent

    4 days ago


    Doha, Qatar Hilton Full time

    Front Desk Agent A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through...


  • Doha, Qatar Hilton Full time

    Receptionist - Mandarin/Chinese Speaker A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from...

  • Receptionist

    20 hours ago


    Doha, Qatar Hilton Full time

    A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete...

  • Receptionist

    20 hours ago


    Doha, Qatar Hilton Full time

    Receptionist A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out...


  • Doha, Qatar Hilton Full time

    Receptionist - Arabic Speaker A Receptionist - Arabic Speaker provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Receptionist - Arabic Speaker, you will provide reception services for Guests to contribute to an overall...


  • Doha, Qatar Hilton Full time

    Receptionist | Hilton Salwa A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in...


  • Doha, Qatar Barker Langham Full time

    Content Associates - Training Associates - Training Coordinator Proficiency in English and Arabic are essential however additional languages would be advantageous. **Please note that these positions are offered on a Freelance basis.** **Content Associates**: **Role Description** - Design and develop training programs - Select appropriate training methods...