![Capstone Property](https://media.trabajo.org/img/noimg.jpg)
Call Center Customer Service Representative/ Arabic
4 weeks ago
Job Description:
Ø Taking calls from customers, answering questions or addressing any concerns they may have.
Ø handling inbound and outbound calls to and from customers, listening to customers’ needs and Fill Inquiry Form that include basic information about the property they are looking to purchase.
Ø Using the Property Finder CRM system to export leads and updating their requirements and distribute it to the agents.
Ø Distributing Leads to Sales agents according to area\ project of focus for each agent.
Ø Following up with sales agents for leads registration in the system and helping them with that if needed, and constantly alert them about the matter.
Ø Entering and updating clients’ details (leads/ owners) into the database (in CRM and Separate Excel Sheet).
Ø Maintaining and developing relationships with existing/new clients via telephone calls.
Ø Preparing a weekly report about the lead received as per projects, area, budget, property type.
Ø Keeping positive attitude, even when faced with misplaced criticism or frustration.
Ø Coordinating with the sales team to meet and exceed customer’s service expectations.
Ø Providing timely feedback to company management regarding challenges or customer concerns.
Ø Finding properties, using personal or given contacts from company and list them following capstone listing standards (as per ministry of Justice policies).
Ø Collecting all listing requirements from the agents and add it to the company data (confidential and it must not be shared with anyone without prior approval from the managing partner/ Director.
Ø Responsible for maintaining confidentiality of the company data (from company and agents contacts).
Ø Providing timely feedback to company management regarding challenges faced by sales agents.
**Experience**:
- customer service: 2 years (required)
**Language**:
- Arabic (required)
- English (required)
License/Certification:
- QID plus NOC (required)
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