Help Desk Executive

3 days ago


Doha, Qatar Tadmur Holding WLL Full time

**Role and Responsibilities**:

- Manages the day-to-day administration of the building reception
- Answering telephone calls and performs inspection of the interior and exterior of the properties to ensure that it is properly maintained to keep the building attractive and safe.
- Ensures all vacant units’ turnover procedures
- Inform tenants about all services and events available at the time and handles all complaints.
- Receives request for maintenance, informs call center for maintenance without delay.
- Receives and prepares work orders and delegate them to the maintenance staff and follows up that certain repairs are completed properly and in a timely manner.
- Monitors day-to-day outsource service performance to assure full compliance with standards established within the service agreements.
- Maintains pleasant relationships with all tenants, understanding and being sensitive to their cultural background and economic status.
- Interacts with residents in a courteous and professional manner. Develops a sense of community among residents by maintaining good and harmonious resident relationships, staff to relationships, and encouraging positive interactions in the building.
- Maintains and record all building and tenants documents.
- Responsible for proper operations of outsource service provider such as Security, Housekeeping, Pest Control, Landscaping, Laundry etc.
- Be point of contract between Property Management and outsource service providers.
- Provide guidance to service providers as to the requirements, standards, policies and procedures to ensure clear understanding of what is expected.
- Complete quality reports on regular basis.
- Check assigned workers presence, uniforms, identification, and log books.
- Issue and collects tenancy agreements
- Collect payments and follow up bounced cheques
- Procure all items related to Property Management and furniture and Issue rental invoices when needed
- Liaise with suppliers and supervise delivery and installation when required

**Qualifications and Education Requirements**:

- Graduated and minimum 2 years’ experience in similar role
- Excellent verbal and written communication skills.
- A proven ability to build strong client relationships and maintain an excellent customer focus
- Good knowledge of Oracle ERP Module.
- Proficient in use of computer software such as MS Word, Excel.

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Help Desk/ Customer Service: 2 years (required)


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