Merchant Acquiring

2 weeks ago


Doha, Qatar Human Capital Group Full time

Capitalize on Merchants Acquiring sales efforts based on the merchant profiles/needs, in close coordination with the respective internal stakeholders.
- Promptly solve / route complex merchants’ feedback/complaints / disputes/ other actionable data to the relevant internal/external stakeholders for timey resolution and in maximizing satisfaction.
- Ensure delivery of consistent customer service experience / service delivery to the assigned merchants, within the parameters set by the Bank.
- Provide necessary support in surveys and customer/prospect visits / other viable means to ascertain needs on value proposition, requirements, and gaps in the respective market segment in terms of the product assigned.
- Engage in continuous monitoring /identification / analysis / reporting of competitive insights for leveraging the sales channel opportunities/ business enhancement efforts.
- Prepare data for MIS reports, business reviews and market analysis purposes
- Achieve sales targets pertaining to Merchants Acquiring, ensuring all performance standards are met, in terms of the business targets, controls, compliance, and quality standards.
- Contribute towards process streamlining / improvement, and quality enhancement initiatives across the section, to enhance service delivery and experience.
- Assist in the implementation of efficient client retention / anti-attrition strategies, in support of the sales efforts targeted at merchant client segment.

**Requirement**:
Minimum 3 years of experience in Qatar
Bachelors Degree or Equivalent.

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have Qatari Driving License?
- What is your current Salary?
- What is your Notice Period?


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