Customer Service Executive
6 months ago
**Job Overview**:
**Responsibilities**:
- Lead and manage the customer service team to ensure high performance and customer satisfaction.
- Handle escalated customer inquiries and complaints in a professional and timely manner.
- Develop and implement customer service policies and procedures.
- Monitor and analyze customer service metrics to identify areas for improvement.
- Provide training and development for customer service representatives.
- Collaborate with other departments to ensure seamless customer experiences.
- Prepare and present reports on customer service activities and performance.
- Stay updated on industry trends and best practices in customer service.
**Requirements**:
- Bachelor’s degree in Business Administration, Communications, or related field.
- 2+ years of experience in customer service, with at least 1 year in a supervisory or managerial role.
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Proficiency in customer service software and CRM systems.
- Ability to handle difficult situations calmly and effectively.
**Preferred Qualifications**:
- Experience in the technology industry or a related field.
- Advanced proficiency in CRM systems (e.g., Salesforce, Zendesk).
- Bilingual proficiency in English and [additional language].
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