Lead Cargo Customer Care Agent
5 days ago
About the role:
- Answer incoming and outbound calls in a timely manner, identify customer needs and provide solution. Build workable relationships and engage customers by taking the extra mile.
- Handles basic query such as HIA cargo location/documents required/clearance process/mode of payment/handling and storage charges grace period including the access for their transport both for Import and Export Acceptance.
- Responsible in handling complaints, resolve issues and escalation if needed to Shift Supervisor.
- Prepare shift handover report and given to immediate Shift Supervisor.
- Ensure proper and accurate information are given to the consignee.
- Perform other department duties and related to his/her position as directed by the Head of the Department.
Additional Internal Information:
- This vacancy is in Cargo department of Qatar Aviation Services.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
About you:
- More than 2 years of similar work experience in Ground Handling/ Air Cargo Operations/ Warehousing.
- Knowledgeable about acceptance of Dangerous Goods/ Live Animals.
- High School Qualification / Vocational Qualification /Diploma or Equivalent.
- Excellent in both spoken and written English Language.
- Command over spoken and written Arabic is a distinctive factor.
- Ability to work under minimum supervision, unpredictable climatic conditions, shift patterned extended working hours as required by operations and has immense commitment to confidentiality.
- Great interpersonal skills and team player.
- Adhere to comply with QAS SOPs.
How to Apply:
To be eligible for career progression please ensure you have:
- Spent a minimum of 10 months in your current role
- No active warning letters
- Applied within your Job family*
- A valid I-NOC (if applicable)
- I-NOC is not required if this role reports to your current line manager within the same cost centre
- I-NOC is required if this role reports to a different line manager
- Applicants must upload required documents:
- Highest education certificate
- Any relevant certificate/ licenses
- For more information please contact your Supervisor or Talent Acquisition team.
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