![Nakilat](https://media.trabajo.org/img/noimg.jpg)
Customs Agent
7 days ago
**Job Summary and Purpose**:
Liaise with Customs as a representative of the Shipping Agency and guarantee compliance with Government rules and Port regulations while conducting Customs’ formalities.
**Accountabilities**:
**Key Accountabilities**:
**Document Preparation & Submission**:
1. Coordinate with Agents and, if necessary, advice on completion of vessel and cargo related Customs formalities for compliance with laws and regulations.
2. Prepare the cargo manifest for the vessel and its cargo.
3. Procure the required NIL and Product manifests by submitting clearance documents for approval by Customs. Submit original documents for record purposes.
4. Conduct precise distribution of all manifest copies to their respective sections to ensure the same during final disbursement.
5. Prepare Arabic letters, as per requirement, for submission to Customs bodies.
**Monetary Responsibilities**:
6. Calculate and pay the Customs duties and levies.
7. Monitor the expenditure and enter the costs against respective WBS.
8. Maintain detailed logs of the expenditure for replenishment of credit cards.
**Generic Accountabilities**:
**Quality, Health, Safety & Environment**
9. Adhere to all relevant IMS policies, procedures, instructions, and controls so that NAKILAT provides safe, world class, secure and environmentally responsible service to customers, the public and its own people.
**Policies, Systems, Processes & Procedures**:
10. Follow all relevant departmental policies and procedures so that work is carried out in a controlled and consistent manner.
**Others**:
11. Carry out any other duties as directed by the immediate supervisor.
**Accountabilities - 2**:
**Accountabilities - 3**:
**Accountabilities - 4**:
**Competencies**:
- Agency Administration - Beginner
Achievement Oriented - Basic
Agency Operations - Practitioner
Collaboration & Team Work - Basic
Crew Logistics - Beginner
Customer Centricity - Basic
Drive Vision - Basic
Empower & Nurture Talent - Basic
Interactive Communication - Basic
NAC Government Liaison - Specialist
Solution Oriented - Basic
SSHEQ Compliance - Beginner
**Key Result Areas**:
- Ensure complete compliance of submitted Customs documents with laws and regulations and acceptance of the documents by Customs
- Ensure accurate expenditure logs with zero errors
**Interactions and Working Relations**:
**Internal**:
- Shipping Agency Government Liaison Supervisor
- Shipping Agency Operations
- Nakilat Head Office - SHEQ / HR / ER / IT / Immigration departments.
- Shipping Agency Government liaison
- Shipping Agency Crew Logistics
- Shipping Agency Finance section
**External**:
- Port, Customs, Immigration, Ministry of Interior
- Ministries of Transport, Business and Trade and other governmental bodies
- JV companies
**Financial Authorities**:
Not Applicable
**Qualifications, Experience and Job Skills**:
**Qualifications**:
- Secondary school diploma or higher
- Should have passed the customs license qualification, if not should have the minimum requirements to enroll for the customs course
- Should hold a valid Qatar driving license
**Experience**:
- 2 to 4 years of experience, preferably in a customs and shipping environment
**Job Specific Skills**:
- Understanding of the local government rules and regulations regarding the shipping environment
- Strong understanding of Qatari Customs regulations
- Use of Windows based software (MS Office suite) and SAP will be an added advantage
**Customs Agent**:
- Department: Nakilat Agency- City: 1202
**Job Segment**:QA, Quality Assurance, SAP, ERP, Technology, Quality
-
Customs Clearance Agent
2 months ago
Doha, Qatar Elite Courier Company Full timeCustoms Clearance Agent - مخلص جمركي YOUR TASKS: - All custom pre-alerts are declared to customs on time. - Shipments cleared which requires regulatory approvals should be handed over to the respective supervisors for getting it endorsed by the inspection. - Follow Gateway clearance procedures as outlined in the GSOP manual and ensure strict...
-
Customs Clearance Agent
4 weeks ago
Doha, Qatar Elite Courier Company Full timeCustoms Clearance Agent - مخلص جمركي YOUR TASKS: - All custom pre-alerts are declared to customs on time. - Shipments cleared which requires regulatory approvals should be handed over to the respective supervisors for getting it endorsed by the inspection. - Follow Gateway clearance procedures as outlined in the GSOP manual and ensure strict...
-
Customer Service Agent
3 weeks ago
Doha, Qatar Vistas Global Full time**We are looking for a Customer Service Agent preferably with background in the medical field.** Professional who is Responsible for providing effective customer service to patients, vendors, insurance companies and other medical facilities. Position requires excellent telephone communication skills, and a high level of skill in entering data into the...
-
Customer Relation Manager
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Agent Project Group Services Full timeWe are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.Responsibilities Improve customer...
-
Customer Service Agent
3 weeks ago
Doha, Qatar ABH Holding Full timeOur Company is urgently looking for a Customer Service Agent. *Female *26-35 years old *3-4 years experience in related field *Excellent Interpersonal Communication Skills
-
Customer Relation Manager
3 weeks ago
Doha, Qatar Agent Project Group Services Full timeWe are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. **Responsibilities** - Improve...
-
Customer Service Agent
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar People Dynamics Full timeIdentify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide...
-
Customer Service Agent
2 weeks ago
Doha, Qatar Al Nasr Holding CO Full time**Customer Service Agent** - The incumbent will be responsible to provide high quality customer services and ensure a smooth patient flow in the health centre - Treat patients courteously and with respect; and provide patients with accurate information. - Maintain smooth, organized, and orderly flow of patients moving in and out of hospital premises. - Guide...
-
Quality Monitoring Agents
3 weeks ago
Doha, Qatar Lanco Engineering Full time**Job Summary**: The role holder is responsible for monitoring calls and customer interactions to ensure quality and adherence to standards. **Responsibilities**: - Monitor the accuracy and quality of information provided by call center agents against predefined quality standards to enhance customer satisfaction. - Implement Call Center Quality Assurance...
-
Customer Service Agent
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Starlinks Full timeCustomer Service Representativesto provide superior customer services to all customers calling thecall centre.Guide customers on available Ooredoo productand services, packages, value added servicesFollowstandard procedures for proper escalation of unresolved issues tothe appropriate internal teams.Ensure proper recordingand closure of all issues.Research,...
-
Customer Service Agent
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Starlinks Full timeCustomer Service Representatives to provide superior customer services to all customers calling the call centre.Guide customers on available Ooredoo product and services, packages, value added servicesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Ensure proper recording and closure of all...
-
Customer Service Agent
2 months ago
Doha, Qatar Starlinks Full timeCustomer Service Representatives to provide superior customer services to all customers calling the call centre.Guide customers on available Ooredoo product and services, packages, value added servicesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Ensure proper recording and closure of all...
-
Call Center/customer Service Agent
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Economic Group Full timeWe are currently looking for Customer service agent who is having experience in E Commerce to join our customer service team in Economic Group.As a customer service agent you will:Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various...
-
Customer Support Agent
3 weeks ago
Doha, Qatar Aldobi Online Trading and Service L.L.C Full time**Job Overview**: Position: Customer Support Agent (Bilingual: English and Arabic) Company: Aldobi Are you passionate about providing exceptional customer service? Aldobi, a leading Qatari tech company that connects laundries and cleaning service providers with customers, is seeking a dynamic and enthusiastic Customer Support Agent to join our team. As a...
-
Customer Care Service Agent
3 weeks ago
Doha, Qatar Diet Delights Full timeWe are specialized nutrition company, we're dedicated to transforming lives through tailored nutrition and meal planning. Our mission is to empower individuals to achieve their health and wellness goals by providing nutritious, chef-prepared meals delivered straight to their doorsteps. As we continue to grow, we're looking for a Customer Care Service Agent...
-
Call Center/customer Service Agent
2 months ago
Doha, Qatar Economic Group Full timeWe are currently looking for Customer service agent who is having experience in E Commerce to join our customer service team in Economic Group. **As a customer service agent you will**: Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers...
-
Customer Center Agent
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Al Koot Insurance & Reinsurance Full time(Bilingual Only - Arabic & English)Job Summary:- We are looking for bi-lingual medical professionals to join 24/7 customer support call center. You will be the first point of contact and act as the face of the company for any customer questions, clarifications or concerns. You will be working with a young and energetic team of agents processing inbound and...
-
Customer Service Agent
1 week ago
Doha, Qatar People Dynamics Full timeIdentify and assess customers needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team sales targets and call handling quotas - Handle customer complaints,...
-
Customer Service Agent
2 weeks ago
Doha, Qatar Kafu Facilities Management Full timeFemale Customer Service agent Arabic Nationality speaking (Arabic & English) for facilities management company. Job Responsibilities: - Obtains client information by answering telephone calls. - Manage and booking appointments. - Excellent communication and coordination skills - Computer skills in MS Office or WhatsApp: 59938171 Pay: QAR5,000.00 -...
-
Customs Clearance Agent
4 days ago
Doha, Qatar Qatar Airways Full time**About the role** Qatar Aviation Services - Cargo is currently recruiting for Customs Clearance Agent to be based in Doha, Qatar. You will be responsible to process customs documentation and clearance of company materials for all shipment consigned to QR Subsidiaries. **Operational Accountabilities*** - Collects shipping documents consigned to QR...