Application Support Engineer
7 months ago
**Nair Systems** is currently looking for **Application Support Engineer** -**Merchants Payment Gateways Support**for our **Qatar** operations with the following terms & conditions.
**Qualifications, Experience and Competencies**:
**Required Qualifications**:
- Bachelor’s degree in information technology.
**Required Experience**:
- Relevant experience minimum of 7+ years in Banking and Merchant acquiring payment gateways.
- Experience in handling CyberSource, MPGS, QPAY payment gateways.
- Acceptance Models Partnerships - PSP/PF/Aggregator/TSP/TPSP
- TMS (Token Management System)
- Invoice payment (pay by link) to create and send invoices in minutes.
- Plugins (Shopify /WooCommerce/WordPress)
- Implementation method (Hosted Checkout/Hosted Session/REST API)
- Instalment payment
- Recurring payment/COF
- Device payment (E-wallet) - Apple pay/Google pay/Samsung pay
- UnionPay
- AMEX
- PayOne
- Strong knowledge and Experience in SQL query for both Oracle and SQL Server.
**JOB PURPOSE/SUMMARY**
Application management for Information Technology systems, providing L2 and L3 support product/setup/configuration/operations/integration mainly on Merchant integrations with QPAY, CyberSource and MPGS gateway with solid knowledge.
**KEY ACCOUNTABILITIES/RESPONSIBILITES**
- Providing 2nd and 3rd level support to Compliance and Payment systems in terms of upgrades and projects and BAU.
- Develop in-depth knowledge of Ecommerce payment gateway through research and testing to act as a Subject Matter Expert with merchants
- Vendor coordination for new developments, issues & fixes
- Ensure continuous knowledge development and participate effectively in knowledge transfers programs.
- Strong Capability to help end users and business in reporting to regulatory by providing the necessary reports.
- Supporting BCP & Disaster Recovery activities
- Data and servers monitoring of Payment gateways
- Extending support for new implementations and projects that would include manage projects from Application Support side.
**Terms and conditions**
**Joining time frame**: 2 weeks (maximum 1 month)
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
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