L2 Application Support

**Job Summary**: **Key Responsibilities**: Incident Management: - Log all incidents and service requests accurately and follow up on them to ensure resolution. - Provide first-line investigation and diagnosis, resolving incidents within the agreed service levels. Problem Resolution: - Escalate complex issues to L2 or L3 support teams when necessary,...

We are hiring a Level 2 Application Support to work under our reputed client in Qatar. **Minimum Requirements**: - Bachelor’s degree in Computer Science, IT /Engineering or related field. - 5+ years hands - on experience with ERP implementations (Oracle, SAP, Microsoft) & supporting SQL Server. - Hands - on experience with making functional setup and...

Responsibilities L1 and L2 - Troubleshooting and problem resolution and within SLA - Creating and maintaining Requirement Document, Impact Analysis, RCA, and Solution Document. - Creating and maintaining user manual - Onboarding of New Users (Supporting Application Training) - Working with Cross-Functional Teams - Interaction with Business on related...

**Nair Systems** is currently looking for **Application Support Engineer** -**Merchants Payment Gateways Support**for our **Qatar** operations with the following terms & conditions. **Qualifications, Experience and Competencies**: **Required Qualifications**: - Bachelor’s degree in information technology. **Required Experience**: - Relevant experience...

**Role**: L2 Network Engineer **An L2 Network Engineer is responsible for providing second-level support for network issues, troubleshooting complex network problems, and maintaining network infrastructure. The role involves working on network configurations, resolving escalated issues, and ensuring the stability, performance, and security of enterprise...

NETWORK ENGINNER - L2 QUALIFICATION / EDUCATION - Arista Cloud Engineer (ACE) Level 4 is a must - Aruba Certified Mobility Professional (ACMP) is preferred - CCNP or equivalent Routing EXPERIENCE - Min 10 years’ experience in similar position. - Excellent communication skills (oral & written). - English & Arabic written and speaking. ROLES / DUTIES -...

**Locally available, Bilingual proficiency with minimum of 3 years experience in Technical Support.**: - Diagnose and resolve basic technical issues, including connectivity, hardware malfunctions, and simple configuration problems. - Guide users on standard procedures, product functionality, and troubleshooting steps. - Document issues and solutions in a...

**Network Support**: Monitor, troubleshoot, and resolve network issues, including routers, switches, firewalls, and VPN connections. **Technical Support**: Provide technical support to end-users, resolving hardware and software problems, and ensuring mínimal downtime. **Security Management**: Implement and maintain security protocols, including firewall...

**Responsibilities**: - Installation, configuration of software and hardware ( L1 & L2) - Manage Network service and technology tools - Set up accounts and work station( active directory and PMS) - Monitoring performance and maintain systems according to the requirement **Requirements**: - Relevant certifications (e.g., Microsoft Certified IT...

**Position**:Network Engineer (L2) **Experience**:4+ yrs. on Cisco Products **Education**:Any Degree or Diploma **Certification**:CCNP** Job description: - Minimum of 4 years’ experience in networking industry - Knowledge in configuring Cisco switches, Routers and Wireless - Troubleshooting network link, device hardware and configuration issues -...

The Level 2 (L2) IT Support is responsible for providing technical assistance and support related to computer systems, hardware, software, Activ Directory ( Mcsa), network, and other IT-related issues. This role involves resolving complex technical problems, implementing solutions, and ensuring efficient IT operations within the organization. The L2 Support...

**Job description** **Duties and Responsibilities** - Installation of Application, Solutions, Hardware devices and configuration of the solution as per the requirement and company instructions. - Customization of Application as per the End user Requirement - Analyze user needs and software requirements to determine the feasibility of design within time and...

**Duties and Responsibilities** - Identifying and resolving technical issues - Providing technical support to clients - Installing and conducting user training sessions on all product - Willingness to travel across the globe including working on shift basis - Developing reports for teams across the business - Contact clients monthly to check system...

**About Samsotech** **At Samsotech, you can expect**: - An environment where ideas are heard and innovation is encouraged - Personal/professional growth and development opportunities - Extensive benefits package with a paid holidays - Executive level commitment to education, growth, and development **Duties and Responsibilities** - Identifying and...

Hiring for a Application Support Lead for a govt dept in Qatar Manage, supervise and provide direction for the Application Support team, ensuring that all service level agreements are met, and incidents are resolved in a timely manner. 2. Ensure that all incidents, problems, and service requests are tracked, managed, and resolved in accordance with...

**Role: Application Support (Java and Unix Shell Scripting)** **Location: Qatar** **Contract Duration: 9 months (Extendable)** **Requirements**: - Must have Java and Unix shell scripting experience - Should have good verbal and communication skills - Knowledge on support tools, Oracle is preferred - Having expose to Azure Dev Ops to manage regular work -...

**Scope of Work** - Manage, supervise and provide direction for the Application Support team, ensuring that all service level agreements are met, and incidents are resolved in a timely manner. - Ensure that all incidents, problems, and service requests are tracked, managed, and resolved in accordance with established processes. - Drafting RFPs and evaluating...

Developing user-friendly functionalities and interfaces. Installing ERP software and ensuring seamless integration with IT systems. Performing diagnostic tests and resolving issues to optimize performance. Providing technical support and training ERP end-users. The ERP APPLICATION SUPPORT position encompasses the full range of information technology,...

IT Domain engineer will part of Network operations Centre (NOC) front office team responsible for 24X7 monitoring of IT elements. He will be responsible in supporting L2 engineers for incident management related to Billing/Invoicing/Charging/Reporting/CRM/Order Management/Inventory/Mediation and Channel operations. IT domain, troubleshoot end users...

a cybersecurity services provider with a focus on high-profile, high-threat private and public-sector customers who demand experience and proven security models to protect their data. we are seeking a SOC L2 Analyst Engineer who has experience in SOC Operations, Log Analysis, Incident Response and Triage. a motivated, career and customer-oriented SOC...