Application Support Engineer

4 months ago


Doha, Qatar Cartafella Analytics Full time

We are looking **Application Support Engineer **for Qatar.

**Key Responsibilities**:

- Able to use and support the services using Clients ticketing system (BMC remedy)
- Analyze the problems and open incidents to provide permanent or temporary solutions where possible.
- Escalate tickets to technicians in the field and /or other departments and follow up with them until they are complete.
- Execute third party Respondent’s recommendations to solve the problem.
- Follow-up with the technical support technicians and ensure that they perform the tasks assigned to them and distribute work among them to ensure obstacle-free work and smooth load.
- Provide remote technical support services when needed.
- Troubleshoot, perform incident recovery, and fulfill urgent requests.
- Work with the various teams to follow up on any security events or issues and participate in consultations with other stakeholders when needed for tasks related to Business Analysis, System

If you are interested please send the below details at the earliest.
- Your CV in word format:

- Total Yrs of Experience:

- Relevant Experience in Application Support:

- Experience in BMC remedy:

- Any Certifications:

- Current Salary:

- Salary Expectation in QAR:

- Notice Period:

- Current Location:

- Nationality
- Visa Type:

- You can be able to relocate to Qatar:
Pay: QAR5,000.00 - QAR11,000.00 per month

**Experience**:

- BMC remedy: 2 years (preferred)



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