Customer Service Executive

23 hours ago


Doha, Qatar Healthy Home Full time

Ø Manages inbound/outbound calls and respond to customer’s inquiry in a timely manner.

Ø Registering new clients, introducing HealthyHome and offering available services as suitable.

Ø Identifies customers’ needs, clarify information, research every issue and providing solutions.

Ø Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Ø Making calls to clients to learn about their needs, complaints, or other issues with services.

Ø Preparing quotations as per the requirement from customer and estimation from Operations and sending to customer for approval with follow up.

Ø Engaging in active listening with callers, clarifying information and diffusing angry clients.

Ø Manages complaints and resolves problems by clarifying issues and exploring options.

Ø Assists customers with any technical issues and escalate the matter to concerned department.

Ø Building lasting relationships with clients based on trust and reliability.

Ø Making sales or recommendations for services that may better suit the client needs.

Ø Scheduling callouts and liaising with the technical team on a daily basis an in a timely manner.

Ø Follow-up with clients regarding feedback, payments, new projects and inquiries.

Ø Maintains & improves quality results by adhering to standards and making recommendation.

Ø Keep records of all conversations in Call-Center database in a comprehensible way.

Ø Enhances organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

Ø Converting customer leads into new sales by presenting quality solutions to clients.

Ø Maintains company standard and keeps customer satisfaction as a primary objective.

**Salary**: QAR4,500.00 - QAR5,000.00 per month



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