Image and Style Officer Ground Services

2 weeks ago

Doha, Qatar Qatar Airways Full time

About the role

This role is responsible to maintain highest standards of uniformed employees in relevant Doha offices by performing checks on ground customer-facing employees (uniform/non-uniform) to ensure that personal grooming and image in accordance with company image/uniform policy and grooming standards.

Key accountabilities include:

- Perform grooming checks, monitor grooming standards for Ground staff, and take appropriate action against non-compliance to ensure staff image and personal grooming is up to standard.
- Assist line manager in delivering training by providing classroom/virtual training and feedback sessions to relevant personnel on uniform fitting, uniform wearing, and grooming standards to ensure that staff can present themselves in line with the expected QR grooming standards.
- Ensure all training records and assessments are filed for the management review.
- Maintain cleaning of grooming suite equipment and replenished by liaising with suppliers on products relevant to the Image and Style department & continuously update inventory records.
- Record all grooming discrepancies noted on the prism system on daily/shift basis for management review so that such discrepancies are timely resolved.
- Support ground staff with relevant special permission approvals in accordance with the Image and Style manuals for respective departments
- Prepare individual/shift reports highlighting major issues and the services provided and share with the Image & Style Specialist & Manager for review and subsequent actions (if any).
- Prepare handover shift report with highlights to ensure consistency in grooming operations
- Stay up to date with any changes to Image and Style policies and procedures and ensure compliance.

Be part of an extraordinary story

your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

**Qualifications**:
About you

Without a Degree:
High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma

Based on Role) with Minimum 4 years of job-related experience

With a Degree:
Bachelor's Degree or Equivalent with Minimum 3 years of job-related experience

Previous Experience: Essential
- Minimum 4 years relevant experience

Job Specific Skills:
Essential
- Good communication skills both written and verbal including command of English language.
- Ability to capture the attention of an audience and to follow up on messages delivered
- Ability to note and highlight behaviors and actions which require corrective feedback and be able to deliver that feedback in a constructive manner
- Ability to facilitate and demonstrate sessions on facial, make up along with grooming and development
- Ability to foster teamwork among team members
- Knowledge of uniform handling processes

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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