Director of Rooms

4 months ago

Doha, Qatar Marriott International, Inc Full time

**Job Number** 24099731

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office and Housekeeping. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Profitability**
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Analyzes service issues and identifies trends.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

**Managing Revenue Goals**
- Monitors hotel operations sales performance against budget.
- Reviews reports and financial statements to determine hotel operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

**Leading Operations and Department Teams**
- Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.

**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

**Managing and Conducting Human Resources Activities**
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining

  • Director of Rooms

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar The Ned City of London Sales Full time

    Job SummaryWe are seeking a highly experienced and skilled Director of Rooms to oversee the Rooms Division at The Ned City of London Sales. The successful candidate will be responsible for ensuring exceptional guest experiences and efficient operations within the hotel.Key ResponsibilitiesRevenue OptimizationDevelop and implement strategies to maximize room...

  • Director of Rooms

    4 months ago

    Doha, Qatar The Ned London Full time

    **DIRECTOR OF ROOMS**: The Ned Doha - Doha- competitive- Full timeLocated in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool. **Job Purpose**: We are...

  • Director of Rooms Operations

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar IHG Hotel & Resorts Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to lead our Rooms Division as the Director of Rooms Operations. This is a key leadership role that requires a strong focus on delivering exceptional guest experiences, driving revenue growth, and maintaining high operational standards.Key ResponsibilitiesGuest Experience and...

  • Room Attendant

    3 months ago

    Doha, Qatar RAFFLES Full time

    Company Description BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Room Attendant

    4 months ago

    Doha, Qatar RAFFLES RAFFLES DOHA Full time

    Company Description BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Room Attendant

    4 months ago

    Doha, Qatar RAFFLES Full time

    **Company Description** BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Director of Rooms

    5 months ago

    Doha, Qatar IHG Hotel & Resorts Full time

    Continually focus on the rejuvenation of rooms experience by keeping abreast of industry trends and practices and updating knowledge and skills to improve the product and service offering.Instill a cost-focused philosophy through training and education.Lead a team of engaged and experienced managers within the departments (Front Office, Housekeeping,...

  • Director of Operations

    3 months ago

    Doha, Qatar Andaz Doha Full time

    Summary You will be responsible to ensure the smooth and efficient running of the Hotel operations and the implementation of Hyatt's Purpose, Values, and goals throughout the hotel, whilst meeting employee, guest, and owner expectations. The director of Operations is responsible to support the General Manager in successfully operating & managing the hotel...

  • Room Attendant

    4 months ago

    Doha, Qatar Raffles Doha Full time

    Consistently offer professional, friendly and engaging service.Report to shift on time in issued uniform in a neat, clean and tidy appearance at all times.Report to assigned work areas and clean the guest rooms following the established procedures and standards.Attend actively to daily briefing.Attend to training session.Greet and welcome guests and address...

  • Director of Housekeeping

    3 months ago

    Doha, Qatar RIXOS Full time

    **Company Description** The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated...

  • Operating Room Head Nurse

    4 months ago

    Doha, Qatar PHI Medcare Full time

    **Job Overview** The Operating Room Head Nurse fulfills both nursing and managerial duties. They are responsible for directing the nursing staff and serve as the primary point of communication between the operating nurses and the doctors, administration and other professionals within PHI Medcare. S/he is also responsible for overseeing the performance and...

  • Housekeeping Director

    2 months ago

    Doha, Qatar Garima Interprises Full time

    Job descriptionWhat are the duties of a housekeeping director?As a housekeeping director, you hire and train staff, write schedules, manage inventory of housekeeping supplies, coordinate housekeeping needs for special events and day-to-day operations, and work directly with other housekeeping staff if the team is short-handed or to perform an inspection of...

  • Director of Engineering

    3 months ago

    Doha, Qatar Manhattan Group Full time

    **Exciting Opportunity for Arabic-Speaking Director of Engineering in Jordan!** **Are you an experienced engineering leader with a background in managing large-scale operations within the hospitality industry? Look no further - we have the perfect role for you!** **Position**:Director of Engineering **Location**:Jordan **Key Requirements**: - **Proven...

  • Commercial Director

    3 months ago

    Doha, Qatar Hilton Full time

    Commercial Director The Commercial Director is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. **What will I be doing?** The Commercial Director, is responsible for developing a commercial strategy covering all segments...

  • Commercial Director

    4 months ago

    Doha, Qatar Hilton Full time

    Commercial Director The Commercial Director is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. **What will I be doing?** The Commercial Director, is responsible for developing a commercial strategy covering all segments...

  • Assistant Director of Sales

    3 months ago

    Doha, Qatar RIXOS Full time

    **Company Description** The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated...

  • Commercial Director

    3 months ago

    Doha, Qatar Hilton Full time

    The Commercial Director is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. **What will I be doing?** The Commercial Director, is responsible for developing a commercial strategy covering all segments and channels to...

  • Commercial Director

    4 months ago

    Doha, Qatar Hilton Full time

    The Commercial Director is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. **What will I be doing?** The Commercial Director, is responsible for developing a commercial strategy covering all segments and channels to...

  • Cluster Director of Events Conference Services

    6 months ago

    Doha, Qatar Raffles Doha Full time

    Responsible for meeting and exceeding revenue for both guest rooms, catering and function space in the conference and meeting market segment as laid down in the marketing plan. Ensure one-stop servicing for all client and act as a liaison between customers and operational departments. Work closely with sales management team to drive and expand business...

  • Sales Director

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Concorde Hotel Fujairah Full time

    Director of Sales MarketingJob Summary:This role is responsible for leading the sales effort within the Concorde Hotel Fujairah, focusing on managing key accounts, generating room nights and revenue, and implementing sales performance management systems.Key Responsibilities:Coordinate sales forecasting, planning, and budgeting processes to ensure high levels...