Customer Support Executive

2 weeks ago


Doha, Qatar itialuS Full time

**Responsibilities**:
This role mainly to install and support POS systems on site with user training.
- Keep POS systems running smoothly and ensure maximum uptime for the entire clients.
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
- Provide support, including procedural documentation and relevant reports.
- follow diagrams and written instructions to repair a fault or set up a system.
- Support the roll-out of new updates
- Respond within agreed time limits to call-outs.
- Work continuously on a task until completion (or referral to third parties, if appropriate).
- Prioritize and manage many open cases at one time.
- Rapidly establish a good working relationship with customers and other professionals, such as software developers.
- Excellent verbal communication skills.
- Ability to work independently.
- Strong aptitude, problem-solving, and logical thinking skills.
- Quick learner with a great attitude.
- Ability to stay current with new technology.
- Willing to learn new tools and techniques.
- Fundamental programming skill is preferred.

**Experience**:

- Customer Support: 0-3 years (preferred)
- OS knowledge - Windows.
- Training - Providing software POS training to end users.
- Desktop Support - providing direct user assistance for all related OS.

**Qualifications**:

- Bachelor’s Degree or Diploma or higher.
- Minimum 1 years of experience with similar role.
- Excellent English verbal and written communication skills.

**Salary**: QAR2,500.00 - QAR3,000.00 per month



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