Senior Customer Success Manager

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes. **Responsibilities**: As a Principal Customer Success...

**Job Details**: This position’s main responsibility is to build positive client relationships during projects. Engagement managers oversee the customer service operations within a business, dealing with customers directly and often as their first point of contact. They help clients to implement their services and plan projects more effectively, often...

**About the role**: We are currently recruiting for Senior Customer Services Officer for Customer Contact Centre in Doha and Ahmedabad. The role is responsible to manage service quality, service levels and revenue generation through teams by adhering to redefined set standards. Develop, manage, coordinate, and implement policies and procedures through close...

About the role - Manage the assigned QAS passenger services sections includes but not limited to (Check In, Boarding/VIP/QROC/PDA/INAD/ PRM/ Porterage /lost & found / Baggage ) operations and oversee the operational and administrative requirements in order to deliver high standard of service to QAS Customers consistently. - Seek and capitalize on...

In this interesting role, you will be tasked to build and maintain an ongoing level of collaborative engagement with key QACC customers, both airlines and non-airline accounts. The role is responsible for building trusting relationships with clients and protecting the QACC brand by presenting, maintaining and cultivating a positive partnership image. The...

**About This Opportunity** As Ericsson Middle East & Africa Customer Marketing Manager, you have the overall responsibility to lead the planning and implementation of multiple customer experiences across a Customer Unit within Market Area Middle East and Africa. You will engage and collaborate with the sales organization in ongoing business and new business...

**Objectives of this Role** - Establish positioning, identify target audiences, and develop marketing plans - Lead the execution of marketing programs from start to finish - Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies - Create monthly social media calendars and monitor social media...

Establish positioning, identify target audiences, and develop marketing plans - Lead the execution of marketing programs from start to finish - Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies - Create monthly social media calendars and monitor social media pages with social media team -...

Petroplan are looking to hire a Succession & Career Planning Specialist to work for a major Oil and Gas company. **Job Summary**: This is a strategic corporate role within our Strategic Workforce Planning (SWP) function, and its mission is to support human capital processes and the business lines to redeploy the right talent in the right position to drive...

About the role We are currently recruiting for Senior Quality and Training Officer for Customer Contact Centre in Doha, Qatar. The role is responsible to manage implementation of QR Customer Contact Center quality and training standards. You will be responsible for the local analysis of quality results and production of reports on Key Performance...

**About this opportunity!** We are now looking for a Customer Operations Manager (COM), to ensure that all contractual deliveries related to the Networks business portfolio are fulfilled towards one or more customer accounts. In this role, you will be responsible for overseeing end-to-end operational performance towards the account according to agreed...

Role Summary Assist to provide consistent, timely and accurate service support to help maintain customer service levels to GCIB clients. Will be replacing the Head CSO during his/her absence. Role Description Provide consistent, timely and accurate customer service response to corporate clients' routine inquiries or transaction instructions to help...

**Senior Sales Manager** The Senior Sales Manager manages daily business development operations including meetings, incentives, conferences, and events as well as leads and manages all aspects of the sales operation, including leading management, account management, business analytics, and channel growth. The senior sales manager's objective is to increase...

To be successful in this role you will be responsible for leading a team of Customer Care staff based in Doha and outstations that are either directly or indirectly reporting to Customer Care organisation, ensuring customer feedback is managed to the highest standards. You will be managing the investigation process through to finalizing the resolution and...

As Manager Customer Care & Service Recovery, you will be responsible to enhance Qatar Airways' 5-star proposition through the delivery of a positive and personal Customer Care experience. Leading the Customer Care team in the processing of customer feedback, and ensuring that issues are resolved in a way which enhances customer loyalty, directly increases...

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

**Senior Credit Relationship Manager** **Some careers grow faster than others.** We’re looking for progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can connect with customers and colleagues and who’ll work with courageous integrity every day HSBC Commercial Banking provides universal financial...

As Research and Insights Manager you will be responsible to critically manage the voice of customer research objectives for the entire Customer Experience division across every stage of the entire customer journey. Through developing and communicating actionable insights, setting up data capture across every customer journey touchpoint and synthesizing...

**Job Overview**: The Senior Project Manager is responsible for foreseeing project opportunities and issues and adjusting strategies to embrace or mitigate them. They directly influence and negotiate with clients and suppliers regularly. The Senior Project Manager has bottom-line accountability for the financial and technical success of the project or area...

As a bold global technology leader, our products and services touch the lives of millions, as well as lending a huge helping hand to some of the country’s most crucial organisations. From contactless payments to connecting emergency services, our technology delivers some truly exciting initiatives, not to mention the incredible connections we make on a...