Customer Success Account Mgmt

1 week ago


Doha, Qatar Microsoft Full time

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

**Responsibilities**:
As a Principal Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers in support of their digital journey and empowering them to achieve more and accelerating customer value.

The CSAM role is a leader on the account team who partners with the ATU to programmatically align the consumption plan to the account plan and leads the delivery execution and support team. The CSAM orchestrates prioritized programs, projects, and milestones for customer business value realization and consumption.

The CSAM is accountable for the development and execution of the customer consumption plan and operational health, leveraging technical resources across all solution areas. The CSAM provides delivery leadership, for our accounts, focused on ensuring delivery is driving the customer’s success and consistently achieving our shared objectives and outcomes. They will oversee and ensure prioritized alignment of coordinated outcomes across Support Programs, Customer Success Engagements, and Consulting projects that will drive consumption, supportability, and operational health improvements.

Key Accountabilities include:
**Partner with your customer and Account Team**
- Bring Customer and industry insights to the Account Planning rhythm to lead prioritized programs that drive outcomes across all solution areas.
**Accountable for the Consumption plan**
- In partnership with the account team, accountable for the development and execution of the internal and customer-facing aspects cross-cloud consumption plan, identifying and activating technical resources to deliver customer outcomes. Ensures prioritized Success Engagements progress from Validate through Commit with a Program Delivery plan and up-to-date milestones.
**Engages Customer Sponsors**
- Establishes and nurtures strong sponsorship and manages the relationships with the customer to drive the execution of the support coverage model, consumption roadmap & delivery execution oversight. and manage the communication & escalation strategies with customer stakeholders.
**Leverages technology knowledge**
- Has the technical depth and confidence to identify and propose outcomes related to the deployment and health of customer solutions and workloads, leveraging deeper technical resources as needed
**Accountable for Delivery Orchestration & Support Outcomes that support Solution and Operational Health outcomes**
- Provides leadership and orchestration across the Success & Support (CSU) team, Microsoft technical specialists, customer technical teams, Microsoft and partner project teams, balances prioritization between implementing new capabilities and ensuring customer operational health, while fulfilling Support contract obligations
- Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.
- Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.

**Qualifications**:
We are looking for a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers that have a significant number of key cross-cloud workload engagements running concurrently. As the CSAM you will drive consumption planning & execution, as well as the acceleration of cloud adoption from Pilot/MVP to production for customer cloud engagements. This will be done by providing cross-engagement oversight, resource orchestration, and blocker escalation, all while operating in close collaboration with key account team unit members and business partners who are supporting customer success.

**Experience**:10+ years of success in complex technical engagement management and/or program management required. Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution preferred.

**Leadership**:This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations. The CSAM must show leadership in teams comprised of Microsoft, Partner and Customer resources who may be engaged in the delivery of complex solutions for overall customer success.

**Relationship Building**: Proven track record of building r



  • Doha, Qatar Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • Doha, Baladīyat ad Dawḩah, Qatar ALI BIN ALI Full time

    Job OverviewWe are seeking an experienced sales professional to join our team as a Van Sales Representative. The successful candidate will be responsible for developing and maintaining relationships with customers to achieve sales targets.Key AccountabilitiesInteract with customers to understand their needs and preferences.Develop and implement strategies to...


  • Doha, Baladīyat ad Dawḩah, Qatar Microsoft Power Platform Community Full time

    About the RoleWe are seeking a highly skilled Customer Success Account Manager to join our team. In this role, you will be responsible for developing and maintaining strategic relationships with key customer stakeholders, driving business growth and transformation through the effective deployment of Microsoft's technology portfolio.


  • Doha, Qatar IBM Full time

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Our VisionFLYR is focused on the relentless application of advanced and intuitive technologies that help transportation leaders unlock their ultimate potential.Starting with airlines, we provide the Revenue Operating System that reshapes how travel and transportation businesses plan their commercial operation. We displace legacy data, forecasting, pricing,...


  • Doha, Qatar Ooredoo Group of Companies Full time

    Purpose & Context With substantially growing data usage, the need to expand network capacities which adds operating costs and capital spend without being able for most instances to monetize on the additional data usage, wireless operators also see a heightened pressure on their operations cost with a need to optimize spend across the board to maintain...


  • Doha, Qatar Baker Hughes Full time

    **Do you enjoy being part of team that provides high-quality engineering for our customers?** **Do you enjoy being a part of a successful team?** **Join our Team!** Industry Energy technology (IET) part of Baker Hughes Company operates across 120 countries and serves the entire energy value-chain and industrial sector. We hold an extensive portfolio of...


  • Doha, Baladīyat ad Dawḩah, Qatar Viasat Full time

    About Us:Viasat is a leading technology company dedicated to shaping global communication and delivering connections that change the world.Our company culture emphasizes innovation, collaboration, and excellence.This role offers a unique opportunity to join a dynamic team and contribute to our mission.Responsibilities:You will:Be the primary point of contact...


  • Doha, Baladīyat ad Dawḩah, Qatar Chef Middle East Full time

    About the RoleAs a Sales Executive at Chef Middle East, you will play a critical role in driving sales growth, building relationships with key stakeholders, and delivering exceptional customer experiences.Main Responsibilities:Develop and execute sales strategies to achieve targeted revenue growth.Build and maintain strong relationships with new and existing...


  • Doha, Qatar PROZ TECHNOLOGIES Full time

    We are excited to extend a job opportunity to you for the position Please find the job description outlining the responsibilities and qualifications for the role below. Customer Success Engineer Location: Qatar Role: Full-time Key Responsibilities: - Client Onboarding: Assist customers with onboarding and implementation of products. - Technical Support:...


  • Doha, Baladīyat ad Dawḩah, Qatar MEEZA QSTP Full time

    About the RoleMEEZA QSTP is seeking a skilled Client Services Manager to join our team. As the primary liaison between MEEZA and its clients, you will be responsible for ensuring a seamless and positive customer journey.Key ResponsibilitiesAct as Primary LiaisonDevelop Strong Client RelationshipsFoster Collaborative CultureManage Day-to-Day ActivitiesProvide...


  • Doha, Qatar Veripark Full time

    **Job Details**: This position’s main responsibility is to build positive client relationships during projects. Engagement managers oversee the customer service operations within a business, dealing with customers directly and often as their first point of contact. They help clients to implement their services and plan projects more effectively, often...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our Regus team as a Community Associate.Key ResponsibilitiesCustomer Service: Provide exceptional service to new and existing customers, ensuring their needs are met and exceeding their expectations.Centre Operations: Assist with the day-to-day operations of the centre,...


  • Doha, Qatar Fortinet Full time

    **Systems Engineering Manager - Qatar** **Role Overview**: In this key role, you will manage, direct and drive Systems Engineers assigned to Major Accounts in Qatar. Create and implement strategic plans focused on attaining enterprise-wide deployments of Fortinet products and services. Develop executive relationships with key buyers and influencers in Major...

  • Senior Accountant

    16 hours ago


    Doha, Baladīyat ad Dawḩah, Qatar Power International Holding Full time

    MBA/PG Diploma in Business Mgmt(Finance), Chartered Accountant(Chartered Accountant)Nationality: Any NationalityVacancy: 1 VacancyJob DescriptionThe Senior Accountant performs professional accounting work involving compilation, consolidation, and analysis of financial data. May include any or all of the following: ledgers and preparation of journal entries,...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About lxbfYeaaiHorizons is a leading provider of business solutions and technology services in the Arab World. We work with prominent clients to support their digital service migration journeys, resulting in radically improved customer experiences and increased operational efficiencies. Our culture values career growth and provides unique opportunities for...


  • Doha, Baladīyat ad Dawḩah, Qatar Cloud Resources Full time

    We are seeking a highly skilled DX Business Analyst to join our team. The ideal candidate will have expertise in Collaboration and Communication Management, Whiteboarding Tools, Requirement Lifecycle Management, Stakeholder management, and Jira.Responsibilities:Lead the analysis and documentation of business requirements for various projects.Oversee the...


  • Doha, Qatar Qatar Airways Full time

    **About the role** With an extensive global network, highly-experienced staff and premium facilities, we offer a high-quality air freight service to our growing list of customers around the world. As the business expands, we are pleased to announce an incredibly exciting opportunity to join our **Cargo Customer Experience Team** in **Doha** as a...


  • Doha, Qatar Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 4 years of experience in a customer success role in the enterprise software, cloud space, or AI space. - Experience in security solutions domain, such as Security Operations (SecOps) i.e., Security Information Event Management (SIEM) and Security Orchestration, Automation,...


  • Doha, Qatar SAP Full time

    **We help the world run better **At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...