Senior Customer Care Officer

About the role We are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (In-flight Services) As a Customer Care Officer, you will be responsible for processing feedback received through applicable sources that include electronic voyage reports, customer care reports, and advice and suggestions received through...

To be successful in this role you will be responsible for the management of Customer Care in the assigned region/country, delivering the highest level of customer service to customers who have experienced a service failure. You will coordinate feedback and recommend solutions to underperformance of QR’s services. Accountabilities: - Respond to customers...

To be successful in this role you will be responsible for the management of Customer Care in the assigned region/country, delivering the highest level of customer service to customers who have experienced a service failure. You will coordinate feedback and recommend solutions to underperformance of QR’s services. Accountabilities: - Respond to customers...

Company Overview: We are a leading White goods repair center dedicated to providing exceptional service and support to our customers. Our mission is to deliver top-quality repairs and customer satisfaction. We are seeking a dynamic and personable Customer Care Front Office Receptionist to join our team. **Job Summary**: **Key Responsibilities**: Customer...

About the role Responsible for the management of Customer Care in the assigned region/country, delivering the highest level of customer service to customers who have experienced a service failure. Coordinates feedback and recommends solutions to underperformance of QR’s services. Other key responsibilities are: Operational - Respond to customers in a...

As Systems Support Officer, you will be responsible for assignments/re-assignments of cases which includes GCEO, Executive Management escalations, Social Media, Skytrax posts in a timely manner. Also you will be responsible for mediating between various claiming agencies, conducting MS Dynamics checks and procedural training for new joiners in Head Office...

**Key Responsibilities**: - Handle and resolve customer complaints promptly and efficiently. - Maintain a high level of professionalism and customer satisfaction. - Document and escalate customer issues to the relevant teams when necessary. **Qualifications & Requirements**: - Experience in customer service, handling live chat and phone calls. -...

We are currently hiring for your skills for managing customer feedback. The main objective of the position is to be responsible in assisting the management of customer feedback process with customers through the entire cycle from analyzing the feedback request, facilitating the investigation process through to finalizing the resolution and structuring the...

The job responsibilities of a customer care representative can vary depending on the industry and the specific company, but generally include: Responding to Inquiries: Customer care representatives are responsible for answering inquiries and providing information to customers about products, services, and company policies. Handling Complaints: They assist...

we are looking for customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires. **Customer Service Specialist Responsibilities**: - Immediately escalating...

Job Purpose Summary The incumbent will be primarily responsible for conducting business over the telephone and utilize advanced contact technology to provide utmost customer service. Essential Duties & Responsibilities by Dimensions **A. Shareholder & Financial**: - Achieve Key Performance Indicators (KPIs) like average time taken to answer calls, average...

**About Us**: People First Care Centre, based in Doha, is a healthcare service call centre provides care management services to aged care and disability clients in Australia. We are seeking a passionate Care Manager to join our team. **Your Role**: As a Care Manager, you will: - Conduct thorough assessments of consumers' care needs and develop personalized...

**About Us**: People First Care Centre, based in Doha, is a healthcare service call centre provides care management services to aged care and disability clients in Australia. We are seeking a passionate Care Coordinator to join our team. **Your Role**: As a Care Coordinator, you will: - Assess clients' needs and develop personalized care plans. -...

**About Us**: People First Care Centre, based in Doha, is a healthcare service call centre provides care management services to aged care and disability clients in Australia. We are seeking a passionate Care Coordinator to join our team. **Your Role**: As a Care Coordinator, you will: - Assess clients' needs and develop personalized care plans. -...

About the role We are looking for a skilled Customer Care Outstation Coordinator to join our Customer Care department. You will be responsible for management of Customer Care in the assigned region/country, delivering the highest level of customer service to customers who have experienced a service failure. You will also coordinate feedback and recommend...

We are hiring for **Sales and Customer Care Manager** **Responsibilities**: - Proven experience in leading a customer care team in a sales-oriented environment. - Strong background in planning and executing sales strategies, with a track record of achieving sales targets. - Experience in managing customer complaints and implementing efficient customer...

We are specialized nutrition company, we're dedicated to transforming lives through tailored nutrition and meal planning. Our mission is to empower individuals to achieve their health and wellness goals by providing nutritious, chef-prepared meals delivered straight to their doorsteps. As we continue to grow, we're looking for a Customer Care Service Agent...

Responsibilities: - Handle customer inquiries and complaints promptly and professionally, aiming for first-contact resolution whenever possible. - Provide accurate information about products, services, pricing, and promotions to customers. - Escalate complex issues to the appropriate department or supervisor for resolution. - Build and maintain strong...

**Preferred female for this position** Appointment Management The Appointment Management for the respective center is a key responsibility of the CCE, details include the following: ❖ To effectively manage the appointments for the center on a daily basis ❖ To 100% adhere to the VLCC guidelines for appointment management ❖ To ensure appointments are...

As Administration Coordinator - Customer Care, you will provide administration support for the smooth functioning of the Qatar Airways Customer Experience departments on a daily basis and will perform secretarial duties, which require the handling of confidential and sensitive information. Further you will represent the department through management of...