Inbound Call Center Agent

Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer...

About the RoleB2C Solutions WLL is looking for a highly skilled Call Center Scheduler Lead to join our team. As a key member of our workforce management team, you will be responsible for developing and managing effective schedules for call center agents.Leverage expertise in scheduling software and tools to create optimized schedules for call center agents,...

About the RoleThe Butler Command Centre Agent is the heartbeat of our hotel operation. They will process all external and internal calls either by redirecting calls or assisting the caller. This role requires strong communication skills, the ability to multitask, and a passion for providing exceptional guest service.

Job Overview: We are seeking a skilled Call Centre Agent to join our team. In this role, you will be responsible for handling all incoming telephone communications, providing excellent customer service, and resolving customer queries promptly. If you have excellent communication skills, previous experience in a call centre environment, and a proactive...

CCE/ Fresher/ BPO/ Call Center/ Day & Night Shifts/ Inbound Process Skills: CCE, Customer care executive, CSA, Customer care, CCR, CSE, BPO, CCA, Voice Process, International BPO, Call Center, International Call Center, Voice Support, Inbound, Customer Support, Customer Care Executive, Inbound, Technical Support Responsibil ities and Duties: - Customer...

Must Haves:3+ years of outbound call center experience (ideally 5+ years)1+ year of remote work experience, preferably in a healthcare environmentExperience working in a fast-paced environment – OK with making on average 100+ calls each dayNeeds to be tech savvy: experience working with technology, computers, etc.A great communicator - both written and...

Email Support for Domestic & international Clients Job Title : Customer Service Executive Non Voice Email Chat Process Skills: CCE, Customer care executive, Customer care, CSE, BPO,Voice Process, International BPO, Call Center, International Call Center, Voice Support, Inbound, Customer Support, Customer Care Executive, Inbound, Technical Support Basic...

QNB3256 - Officer Customer Care Call Center (Qatarization)Join to apply for the QNB3256 - Officer Customer Care Call Center (Qatarization) role at QNB Group.About QNBEstablished in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence...

We are looking for a detail-oriented Call Center Staffing Coordinator to join our team at ECCO Gulf WLL in Doha, Qatar.Job OverviewThe ideal candidate will have a strong background in scheduling and coordination, with excellent organizational and time-management skills.Key ResponsibilitiesDevelop and implement effective staffing schedules to meet business...

Job DescriptionWe are seeking a highly organized Workforce Management Specialist to join our team at B2C Solutions WLL. As a key member of our workforce management team, you will be responsible for developing and managing effective schedules for call center agents.Manage and coordinate the creation of schedules for call center agents, ensuring optimal...

Hiring for Customer Support Executive / inbound process || customer support || CCE Call Center Executive Voice Customer Service Voice Process & Technical Support Executive Fresher/Experience Candidate having 0-8 year of experience in Sales, Voice process Any Graduate fresher OR Under-Graduate Qualification: Undergraduate/Any Graduate/Graduation...

Job OverviewB2C Solutions WLL is seeking a skilled Operational Scheduling Coordinator to join our team. As a key member of our workforce management team, you will be responsible for developing and managing effective schedules for call center agents.Develop and implement scheduling strategies to ensure optimal coverage during peak hours and meet customer...

Job DescriptionThe Front Desk Agent plays a vital role in representing the hotel to our guests throughout their stay. This position involves handling all front desk duties, including check-in and check-out procedures, cash handling, taking reservations, answering phone calls, and assisting guests with their inquiries.

ECCO Gulf WLL is seeking an experienced Contact Center Operations Manager to join our team in Doha, Qatar.Key ResponsibilitiesDevelop and implement strategic workforce management plans to optimize staffing and scheduling.Monitor real-time call center performance metrics and adjust resources as needed to maintain service levels.Analyze historical data to...

We are seeking a highly motivated and organized Guest Services Agent to join our team at City Centre Rotana Doha. As a key member of the Front Office department, you will be responsible for providing exceptional customer service to our guests.Key Responsibilities:Receiving and responding to guest inquiries in a timely and professional manner.Maintaining...

Roles and responsibilities As Reservations Agent you will directly support the Reservations Supervisor in driving the performance of the reservations team on property, confirming room bookings, day-use bookings, adventure park bookings. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations...

ResponsibilitiesIn this role, you will be responsible for:Managing inbound calls, emails, or live chats to provide exceptional customer experiences.Identifying and assessing customers' needs to achieve satisfaction.Building sustainable relationships of trust through open and interactive communication.Meeting personal/customer service team targets and call...

Job SummaryThe Staffing and Planning Manager at B2C Solutions WLL is responsible for developing and implementing effective scheduling strategies to meet customer service demands.Develop and manage scheduling plans to ensure optimal coverage during peak hours and meet customer service demands.Collaborate with management to forecast call volume and adjust...

Job SummaryWe are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and...

Roles and responsibilities The Reservations Agent captures details from the incoming calls and coordinates each reservation to ensure the guest's satisfaction. He or she should reflect the quality of the hotel to our possible guest and must be a very strong in communication skills. A positive attitude, knowledge of the hotel and attention to details are all...