F&b Attendant

5 months ago

Doha, Qatar voco Full time

**Restaurant**
- Attend briefing prior to the restaurant opening, be well groomed and equipped with basic aids for operation.

-Knowledge of all F&B standard operating procedures, quality presentation, and service and products

-Knowledge of the area competition, promotional concepts

-Knowledge of wines and beverages, food trends and special seasonal foods

-Knowledge of the specialties which will be served in the restaurant

-Equip oneself with the knowledge of “dujour” items, “not-available” items, menu preparations and presentations.

-Complete mis-en-scene and mis-en-place before the shift commences.

-Clean and polish allotted silverware cutler, glassware and chinaware. Ensure all equipment is properly utilized.

-Stock side-board with proprietary sauces, linen and other equipments for service.

-Check all furniture in the station maintenance.

-Lay out tables and covers as per standards.

-Fold napkins into prescribed attractive styles.

-Equip one-self with orders pads, pencils, waiter cloths, matches and bottle openers.

-Requisition fresh restaurant linen and flowers in consultation with supervisor.

-Air restaurant by opening windows.

-Ensure all areas in the station are cleaned and organized.

-Acknowledge returning and regular clients

-Greet guests on arrival, provide the menu and advise of any specials.

-Take food and beverage orders and repeat orders, ensuring that the guest gets the right order.

-Enhance food and beverage sales through the art of suggestive up selling.

-Develop restaurant image through high standards of service to guests.

-Knowledge of the different conference packages; different table settings

-Be fully conversant with all hotel facilities and services.

-Act on flags and special requests.

-Maintain detailed awareness or information regarding arrivals, their food and beverage preferences, special needs and expected departures of the day.

-Answer queries on house facilities and places of tourist interest.

-Maintain confidentiality with regard to guest's personal information.

-Provide assistance to guests on all matters relating to their stay.

-Act on any complaint received and follow up with the guests, any comments should be forwarded to the outlet supervisor.

-Check reservations for the shift and allocate with the approval of the outlet supervisor.

**Room Service**
- Complete mis en place before the shift commences

-Set up trays and trolleys as per standards

-Equip oneself with knowledge of "dujuor" items and "not available" items, menu preparations and presentations.

-Extend warm and courteous service to guests on telephone and receive their food and beverage orders through effective salesmanship.

-Clean and polish allotted silverware, cutlery, glassware and chinaware

-Execute orders in guest rooms ensuring speed, quality and personalization

-Clear trays/trolleys from guest rooms/floor corridors.

-Prepare and place complimentary fruits baskets in guest rooms.

-Attend to room service telephones promptly within three (3) rings.

-Familiarize oneself thoroughly with room service menu

-Take down guests’ food or beverage order as per guests’ requirement and display salesmanship to get greater revenue

-Note down KOT/Check, follow up on orders

-Fill up summary sheet

-Enter in the logbook any complaints, delays, suggestions

-Note down outlet reservation in the reservation register of each closed outlet.

-Make KOTs/Checks from door knob orders

-Ensure that an absolute degree of courteousness and warmth is maintained when conversing with the guest.

**FINANCIAL RETURN**
- Maintain cash float & reconcile daily

-Assure accountability for cash float issued.
- **RESPONSIBLE BUSINESS**
- Comply with and ensure adherence to all of the hotel’s policies and procedures

-Comply with all occupational health and safety policies and procedures

-Attend all scheduled meetings

-Possess a thorough knowledge of operations, cashiering and telephone policies and procedures.

-Ensure that all irregularities are reported to the immediate supervisor.

-Coordination with the following:
-Front Office for arrival, departure, VIP information, group information house count.

-Housekeeping for fresh linen, uniforms, flowers and cleanliness

-Kitchen personnel for placing and pick up of guest food order.

-Stewarding for supplies of silverware

-Bars for beverage requisition

-Stores for material requisition

**What we need from you**

**PEOPLE**
- Oversee work performance of new Waiter/Waitress when it comes to servicing, posting to micros, audit and cash balance reporting.

-Help train new hires on-the-job-trainees (On the Job Training) and cross-trainees in the food and beverage department.
- **GENERAL**
- Report for duty on time in accordance with the weekly rota.

-Communicate effectively with all other departments.

-Attend meetings, training sessions and any other required meeting or training session.

-Identify opportunities to innovate service delivery an

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