Senior Sales Manager

7 months ago

Doha, Qatar voco Full time

Develop and implement Key Account Management Plans in conjunction with voco® Doha West Bay Suites business plan, including direct sales, telesales, direct mail, promotions and famils.

-Develop key accounts and target accounts within corporate & identified market segments.

-Maintain and regularly update database including details of sales calls and client information as per company guidelines.

-Produce and conduct familiarization & entertainment programs for voco® Doha West Bay Suites for identified target accounts.

-Communicate with other hotel departments to ensure superior quality service delivery to all customers.

-Maintain detailed awareness of booking patterns, room night productivity, cancellations and any other factors that may impact results.

-Maintain strong awareness of and take proactive measures in response to industry trends, economic factors, seasonality, competitor activity and other external events that may impact results.

-Liaise closely with the Reservations, Sales Administrator and Sales Executives for lead generation and potential business opportunities.

-Ensure that all personal accountabilities and deadlines set in the Business Plan are met

-Participate in industry trade shows, events and promotions as required.

-Maintain professional business confidentiality.

-Prepare any other reports required by the Director of Sales and Marketing or General Manager.

-Conduct yourself in a professional manner at all times and maintain high grooming standard.

**RESPONSIBLE BUSINESS**
- Liaise with Director of Sales and Marketing and General Manager daily

-Liaise with Revenue Manager for all reservation configurations

-Ensure effective interdepartmental communication

-Liaise with Director of Sales and Marketing on all quotes for extended stays' groups for sign off prior to presentation to client

-Preparation of quotes, issuing of contracts, communications, database input and filing

-Preparing of month end reports and monthly forecasts, anticipated revenue forecast, yearly budgets, weekly forecasts and weekly budgeting

-Identify new sources of residential accommodations / special events / group bookings

-Ensuring that all requests are replied to within 24 hours

**Sales**
- Conduct site inspections

-Conduct a minimum of sales calls per week in accordance with the business plan.

-Cold calling to secure new business sales calls/appointments

-Telemarketing

-Communicate and follow through with hotel departments to ensure that the sales commitment is being fulfilled

-Assist with market intelligence and information gathering of benefit to the hotel.

**Management**
- Comply with and ensure adherence to all of the hotel’s policies and procedures

-Comply with all occupational health and safety policies and procedures

-Attend all scheduled meetings.

-Maintain a good working relationship with all staff and colleagues throughout the hotel and sister properties

-Maintain in good working order all hotel property in your possession.

-Maintain a positive and professional attitude at all times

-Have working knowledge of budget targets and develop strategies to achieve set targets

-Develop methods and initiatives to increase departmental revenue within the sales team.

**GENERAL**
- Communicate effectively with all other departments

-Attend meetings, training sessions and any other required meeting or training session.

-Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.

-Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager

-Achievement of budget revenue

-Acquisition of key accounts

-All client requests are followed up on and responded to within same business day.

-Assigned projects are completed within designated timeframes

-Efficient communication platform is consistently maintained

-Maintains an 'executive presence' and uphold high professional standards in all dealings.

-Reports, presentations and other administrative duties are consistently on a high standard

**PERSONAL CHARACTERISTICS**

**Education**
- Bachelor of Science in Administration or Hotel Management degree

-Tertiary qualifications relevant to Marketing or Sales would be an advantage

**Experience**
- Previous experience within a hotel sales environment in an internationally recognized hotel chain at managerial level for at least 3 to 5 years within Qatar market.

-Current/previous responsibility for key accounts and new business generation in premium markets.

-Track record of achieving sales targets.

-Existing corporate accounts in Qatar market.

-Demonstrated ability to manage own and others tasks through to conclusion.

-Ability to lead presentations, conduct effective negotiations and close deals.
- **Technical**
- Competent Word, Excel, PowerPoint and software packages

-High proficiency in English language oral and written skills

-Highly organized, able to coordin

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