Reception and Administrative Assistant
1 day ago
Finclude is seeking a highly motivated and detail-oriented Cybersecurity Awareness Specialist to join our front office team. As a Reception and Administrative Assistant, you will be responsible for providing top-notch customer service, handling administrative tasks, and maintaining the reception area.
Responsibilities:- Greets visitors, clients, and employees with a friendly and professional attitude, making a positive first impression on behalf of Finclude.
- Manages incoming calls, routing them to the appropriate department or individual, and takes messages accurately, ensuring seamless communication within the organization.
- Coordinates and schedules appointments, meetings, and conference rooms using digital calendars or scheduling software, minimizing downtime and maximizing productivity.
- Provides administrative support, including data entry, filing, scanning, and document preparation as needed, freeing up time for more critical tasks.
- Handles mail, packages, and deliveries, preparing outgoing mail and packages for pickup or shipment, ensuring timely and efficient processing.
- Maintains the reception area, keeping it clean, organized, and well-presented at all times, reflecting positively on Finclude's image.
- Responds to inquiries from clients, visitors, and employees, providing accurate information or directing them to the appropriate resource, showcasing exceptional customer service skills.
- Monitors access to the premises, issues visitor badges, and ensures compliance with security protocols and procedures, prioritizing the safety and security of Finclude's staff and visitors.
- Maintains visitor logs, appointment schedules, and other relevant records accurately and confidentially, adhering to Finclude's policies and regulations.
Requirements:
- Strong customer service skills, with the ability to provide top-notch service in a fast-paced environment.
- Excellent organizational and time management skills, with the ability to multitask and prioritize tasks effectively.
- High school diploma or equivalent required; degree preferred.
- At least 1 year of experience in a similar role, preferably in a front office setting.
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