Airport Operations Coordinator
4 days ago
We at lxbfYeaa aim to provide and sustain exceptional standards in customer services and to achieve sales and revenue targets by employing effective processes to provide quality holiday consultation and service through the team of holiday consultants.
As an Airport Operations Coordinator, you will be providing assistance and tour services for QR passengers who use DQ products (airport transit tours, hotels, car rental, city tours) and also to promote Qatar as a premium tourism destination, ensuring that all customer-related services (sales, bookings, operations, and customer service) are delivered as per the standard operating procedure and guidelines.
Key Responsibilities- Provide support to the team on daily tour and airport operations in terms of liaising with all external parties (immigration, QAS, airlines, and suppliers) to build positive relationships with other internal departments and external agencies where applicable to work cooperatively in processing all customer requirements and provide quick instructions to the team on operational aspects as and when needed.
- Assist in sales and collect payments from customers as per the standard operating procedure. Stay updated about all the DQ products list and maximize all sales opportunities with customers.
- Send updates about transit tours to all relevant stakeholders (hub control, information desks in HIA, etc.).
- Ensure all team members are appropriately groomed and maintain the highest level of hygiene when on duty, report any deviation to the set grooming standards to the Airport Operation Officer on duty, and initiate corrective action.
- Coordinate airport operations as per standard operating procedures (SOP) relevant to DQ, including but not limited to conducting team meetings to discuss issues faced by team colleagues, try to find immediate solutions, and report/escalate issues to the Duty Manager DQ Airport Operations.
- At all times, actively participate and interact with customers to understand needs and attend to special requests and be prepared to 'go the extra mile' in order to make a memorable experience for all DQ (Discover Qatar) customers.
- Establish a confidential filing system for all correspondence generated to and from the DQ Airport Operations Team, categorize, and maintain the customer database.
- Perform other departmental duties related to his/her position as directed by the Head of the Department.
lxbfYeaa is a dynamic and innovative company that strives to provide exceptional customer service and achieve sales and revenue targets. We are committed to building a positive and collaborative work environment that fosters growth and development.
We are looking for a passionate and experienced professional who shares our vision and values. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.
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