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Director of Small Business Development

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank Full time

We are seeking an experienced professional to lead our SME business, focusing on driving growth, improving performance, and enhancing customer satisfaction. As a key member of our team, you will play a critical role in shaping the future of our SME business.

Responsibilities:
  • SME Business Development: Develop and implement strategies to drive SME business growth and improve overall performance.
  • Team Management: Lead a team of Relationship Managers and Officers, providing guidance and support to ensure they meet their targets and goals.
  • Customer Engagement: Engage with customers to understand their needs and preferences, developing solutions to meet their requirements.
  • Process Improvement: Identify areas for process improvement and develop strategies to enhance SME business performance.
  • Collaboration: Collaborate with cross-functional teams, including product, marketing, and operations, to ensure effective collaboration and communication.
  • Change Management: Drive change initiatives within the SME business, ensuring seamless implementation and minimal disruption to operations.
  • Risk Management: Develop and implement risk management strategies to mitigate potential risks and ensure the SME business operates within approved parameters.
  • Compliance: Ensure that all aspects of the SME business comply with relevant laws, regulations, and internal policies.
  • Performance Metrics: Develop and track performance metrics to measure the success of the SME business and identify areas for improvement.