Customer Service Director
6 days ago
We are a global maritime services group specializing in ship supplies, stores, spare parts, and leading technical maritime brands.
This role requires a highly organized individual with experience working on ERP systems and proficient in MS Office applications.
The ideal candidate will possess exceptional customer service skills and have the ability to build relationships internally and externally.
About the Role:
- Manage the quotation process for clients to generate maximum orders and ensure the products are delivered on time and to the standard and quality expected.
- Oversee the day-to-day supervision of the Customer Service Executives ensuring objectives are met and the team are operating to an effective level.
- Maintain and develop existing customers to optimize quality of service, business growth, and customer satisfaction.
Responsibilities:
- Provide quality customer service to clients in order to upsell products and retain business.
- Handle Request for Quotations (RFQs) within the allocated timeframe including receiving, creating and distributing the quote to the client.
- Liaise directly with larger clients to ensure orders are delivered on time and in full to develop relationships and improve customer service & sales.
Qualifications:
- Educated to a minimum standard equivalent to Bachelor Degree in a related field.
- 5+ years of experience in a customer service position with responsibility for dealing with customers, quotations and upselling.
- Ability to speak, read and write English.
- Customer service skills with the ability to build relationships internally and externally.
- Strong attention to detail skills to ensure accurate system updates and quotations.
-
Customer Service Director
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar Climbing Mountains Full timeAbout the JobClimbing Mountains is seeking a highly motivated and experienced Customer Service Director to join our team. As a key member of our management team, you will be responsible for leading and developing our customer service strategy to deliver exceptional customer experiences.The successful candidate will have at least 1 year of experience in a...
-
Customer Experience Director
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Power International Holding Full timeAbout the Job:This Customer Experience Director role is an exciting opportunity to lead the front-of-house operations at Power International Holding. The successful candidate will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining high standards of service.Main Responsibilities:Develop and implement...
-
Operations Director
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeJob DescriptionWe are seeking a seasoned Operations Director to lead our customer experience team, overseeing call centre operations, customer service, and strategic planning initiatives. The ideal candidate will have a proven track record of driving business success through efficient process design, data-driven decision making, and collaborative...
-
Guest Services Director
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar Merge Recruitment Agency Full timeWe are seeking an experienced Guest Services Director to join our team at Merge Recruitment Agency. This role will be responsible for leading our guest services team and driving excellence in customer service delivery.Key Accountabilities:Develop and implement a customer-centric strategy to drive growth and revenue.Lead a team of guest services professionals...
-
Administrative Services Director
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeAbout the OpportunityWe are excited to offer the position of Administrative Services Director at lxbfYeaa. In this role, you will be responsible for overseeing the administration of our technical institute's facilities management services.You will provide leadership and guidance to the Facilities Management team, ensuring the delivery of high-quality...
-
Customer Service Associate
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar International Academy for Intercultural Development Full timeWe are looking for a motivated and client-focused Customer Service Associate (CSA) to join our team. The ideal candidate will be responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive experience at all times.Key Qualifications:2-5 years of experience in customer service or a similar...
-
Customer Experience Director
6 days ago
Doha, Baladīyat ad Dawḩah, Qatar Antal International Full timeA competitive opportunity has arisen for a Customer Experience Director to lead our efforts in delivering exceptional service standards at Antal International.Reporting to the Senior Management Team, you will be responsible for overseeing the guest experience team and managing daily operations of the department. Your expertise in customer service, leadership...
-
Catering Services Executive Director
6 days ago
Doha, Baladīyat ad Dawḩah, Qatar CEG INTERNATIONAL Full timeCatering Services Executive DirectorIn this exciting role, you will have the opportunity to lead our catering services operation in Qatar. As an Executive Director, you will be responsible for overseeing the development and implementation of catering services strategies to meet the needs of our customers.You will work closely with our procurement and...
-
Service Delivery Director
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar hravailable Full timeJob SummaryHR Available is seeking an experienced Service Delivery Director to lead our call center team and drive customer satisfaction and loyalty.Key ResponsibilitiesStrategic Leadership: Develop and implement strategic plans to enhance customer relationships, improve customer retention, and increase repeat purchases.Operational Excellence: Monitor and...
-
Facilities Services Director
1 day ago
Doha, Baladīyat ad Dawḩah, Qatar ANdAZ Full timeFacilities Services Director Position AvailableWe are seeking a highly skilled Facilities Services Director to join our team at Andaz Doha. As a Facilities Services Director, you will be responsible for leading the facilities services team and contributing to the success of our hotel. Your expertise in maintenance operations will enable you to guide and...
-
Customer Service Director
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Le Meridien Dania Beach at Fort Lauderdale Airport Full timeJob DescriptionThis management position is responsible for leading and assisting with the successful completion of daily shift requirements. The front office areas include Bell/Door Staff, Switchboard, and Guest Services/Front Desk.Main AccountabilitiesLead and assist in completing financial and administrative responsibilities.Serve as a role model to...
-
Director of Corporate Services
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Mosanada Full timeAbout the RoleWe are seeking a seasoned Director of Operations to lead our Sports Facilities Management team in Doha, Qatar.Main Tasks:Develop and implement operational strategies to drive business growth.Build and maintain relationships with key stakeholders, including customers and suppliers.Lead and manage a team of professionals to deliver high-quality...
-
Operations Director for Culinary Services
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Echelonix Full timeWe're seeking a highly skilled professional to lead our culinary services. As an Operations Director for Culinary Services, you'll be responsible for developing and implementing strategies to drive business success through exceptional culinary operations.Your key responsibilities will include:Culinary Excellence:Develop and maintain high-quality menus,...
-
Infrastructure Customer Service Leader
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Stantec Consulting International Ltd. Full timeRequisition Number: 23227BRDescription:We are seeking a dedicated Infrastructure Customer Service Leader to join our team for a major 5-year consulting program with a public sector organization focused on the operation and maintenance of roads and drainage assets. The Infrastructure Customer Service Leader will report directly to the Program Director and...
-
Engineering Services Director
6 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeWorley is seeking an Engineering Services Director to lead our structural engineering services on large or mega projects. The successful candidate will provide technical support and supervision within the structural engineering team.Key Responsibilities:Manage structural engineering services that meet Worley, its customers, and applicable statutory and...
-
Customer Service Associate Role
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar International Academy for Intercultural Development Full timeInternational Academy for Intercultural Development is seeking a highly motivated Support Specialist to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service to clients by addressing their inquiries, resolving issues, and ensuring a positive experience at all times.Key Qualifications:2-5...
-
Hospitality Services Director Job
1 day ago
Doha, Baladīyat ad Dawḩah, Qatar mahadjobs Full timeThe Hospitality Services Director position at mahadjobs presents an exciting opportunity to lead culinary operations for major events. As a seasoned hospitality professional, you will be responsible for developing and implementing strategies to deliver exceptional guest experiences. Your expertise will be essential in ensuring that all logistical aspects are...
-
Culinary Services Director
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar Rosewood Hotel Group Full timeAbout the Role:We are seeking a highly skilled Culinary Services Director to lead our kitchen operations. This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional dining experiences.As a key member of our management team, you will be responsible for overseeing all aspects of kitchen operations, including menu...
-
Technical Service Management Director
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Ministry of Public Health - Qatar Full timeAbout the JobThe Ministry of Public Health - Qatar is seeking an experienced Technical Service Management Director to lead our IT Service Management team.Key Responsibilities:Leadership: Provide leadership and direction to the IT Service Management team, ensuring effective service delivery and process improvement.Strategic Planning: Develop and implement...
-
Customer Service Excellence Leader
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeAbout the JobWe are seeking a highly experienced Operations Director to lead our customer experience team. The successful candidate will be responsible for developing and implementing strategies to improve customer satisfaction, retention, and loyalty.Key Responsibilities:Determine the call centre operational strategy by conducting reviews, capacity...