Customer Service Excellence Leader
3 days ago
We are seeking a highly experienced Operations Director to lead our customer experience team. The successful candidate will be responsible for developing and implementing strategies to improve customer satisfaction, retention, and loyalty.
Key Responsibilities:- Determine the call centre operational strategy by conducting reviews, capacity planning, and cost/benefit analyses; evaluating state-of-the-art technologies; defining user requirements and customer-service standards, contributing to organizational strategic plans and reviews.
- Develop and improve customer interaction and voice response systems; design user interfaces; develop and execute user acceptance test plans; plan and control implementations.
- Maintain and improve call centre operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.
- Accomplish call centre human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Meet call centre financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Prepare call centre performance reports by collecting, analyzing, and summarizing data and trends.
- Maintain professional and technical knowledge by tracking emerging trends in call centre operations management; reviewing professional publications; benchmarking state-of-the-art practices.
- Conduct effective resource planning to maximize the productivity of resources (people, process, and technology).
- Lead a customer care strategy focusing on service delivery and operational excellence working with key strategic partners.
- Create a strategy to deliver inbound and outbound service excellence and develop innovation strategies to ensure delivery of Digi-care and automation in line with brand and experience requirements.
- Ensure digital channels and operations deliver on our commercial and service priorities focusing on driving satisfaction, commercial return, and efficiency.
- Evaluate performance with key metrics (Service levels, Quality scores, Voice of customer, etc.).
- Lead, mentor, and monitor the performance of team members to ensure efficiency in process operations and meeting of individual and group targets.
About Us
Our company is a leading provider of telecommunications services, dedicated to delivering exceptional customer experiences. We strive to be at the forefront of innovative solutions, empowering our customers with seamless connectivity and tailored support.
-
Service Excellence Leader
6 days ago
Doha, Baladīyat ad Dawḩah, Qatar MH Al Muftah Est Full timeMH Al Muftah Est is looking for a skilled Service Excellence Leader to join our leadership team. The ideal candidate will have a proven track record in delivering exceptional customer experiences, with a strong focus on employee engagement, process improvement, and performance metrics.Key Accountabilities:Develop and implement initiatives to enhance customer...
-
Customer Service Excellence Manager
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Talent Leaders Inc. Full timeJob OverviewTalent Leaders Inc. is seeking a highly skilled Customer Service Excellence Manager to join our team.This role is responsible for delivering exceptional customer service, effectively coordinating service teams, and ensuring prompt, efficient, and professional handling of customer inquiries and requests.
-
Customer Service Excellence Leader
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Menasa & Partners Full timeMenasa & Partners seeks a seasoned professional to design and implement an exceptional customer service delivery model. As Interim Customer Engagement Manager, you will lead the team responsible for executing this plan.This role requires operational customer service experience, change management, and project management skills, along with excellent...
-
Service Delivery Excellence Leader
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Saleh Al Hamad Al Mana Co. Full timeSaleh Al Hamad Al Mana Co. is dedicated to providing world-class service experiences for our customers. As a key member of our team, you'll be responsible for driving service delivery excellence and ensuring that our customers receive the highest level of care.Your primary focus will be on developing and implementing strategies to improve service quality,...
-
Customer Service Leader
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeCompany OverviewlxbfYeaa is a global leader in the hospitality industry, committed to delivering exceptional guest experiences and fostering a culture of excellence.Job DescriptionWe are seeking a highly motivated and customer-focused Front Desk Manager to join our team. The ideal candidate will have a strong background in hospitality management and...
-
Infrastructure Customer Service Leader
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Stantec Consulting International Ltd. Full timeRequisition Number: 23227BRDescription:We are seeking a dedicated Infrastructure Customer Service Leader to join our team for a major 5-year consulting program with a public sector organization focused on the operation and maintenance of roads and drainage assets. The Infrastructure Customer Service Leader will report directly to the Program Director and...
-
Customer Service Excellence Officer
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar PrecisionHire Solutions Full timeAbout the JobPrecisionHire Solutions is currently seeking a skilled Customer Service Excellence Officer to join our team. As a key member of our team, you will play a crucial role in ensuring that our customers receive exceptional service and support.Key Responsibilities• Manage the day-to-day operations of the HIA Customer Contact Centre (CC) and Lost...
-
Service Delivery Excellence Leader
6 days ago
Doha, Baladīyat ad Dawḩah, Qatar ECCO Gulf WLL Full timeIn this critical role, you will be responsible for developing and implementing effective workforce management strategies to drive productivity and service excellence in our Doha, Qatar call center.Main ResponsibilitiesDesign and implement tailored workforce management plans to meet specific business objectives.Lead a team of analysts and coordinators to...
-
Business Customer Experience Leader
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeJob DescriptionThe successful candidate will be a seasoned Business Customer Experience Leader with a proven track record in delivering exceptional customer experiences. You will lead our Service Assurance team to ensure the highest levels of customer satisfaction.Main Responsibilities:Ensure that Ooredoo meets its customer experience targets and obligations...
-
Customer Service Director
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar Climbing Mountains Full timeAbout the JobClimbing Mountains is seeking a highly motivated and experienced Customer Service Director to join our team. As a key member of our management team, you will be responsible for leading and developing our customer service strategy to deliver exceptional customer experiences.The successful candidate will have at least 1 year of experience in a...
-
Customer Service Leader
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar CLICKS Express Full timeAt CLICKS Express, we are committed to delivering exceptional service and quality. As a Customer Service Executive, you will play a vital role in ensuring our customers receive the best possible experience.Key Responsibilities:Verify order completeness and accuracyBook orders according to frontline policiesResponsible for project categorization...
-
Customer Service Excellence Manager
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Hyatt Hotels Corporation Full timeThe Reservations Manager plays a critical role in ensuring that our guests have a seamless and enjoyable experience at our hotel. As a member of our Reservations team, you will work collaboratively with other departments to provide exceptional customer service and drive revenue growth through effective inventory control.This is an exciting opportunity to...
-
Customer Service Representative
1 day ago
Doha, Baladīyat ad Dawḩah, Qatar Tanqeeb Full timeAbout TanqeebTanqeeb is a retail leader dedicated to delivering exceptional customer experiences. Our team members are passionate about providing outstanding service, and we're looking for like-minded individuals to join us.Job SummaryWe are seeking an experienced Cashier to join our team at Tanqeeb. As a Cashier, you will be responsible for processing...
-
Customer Service Representative
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full timeAbout QNB GroupEstablished in 1964, QNB Group is the largest bank in the Middle East and Africa region, with operations across more than 31 countries. We are committed to delivering exceptional customer experiences, driving innovation, and promoting sustainable development in the communities we serve.Our Vision:To become the leading bank in the Middle East...
-
Operations Excellence Leader
1 day ago
Doha, Baladīyat ad Dawḩah, Qatar EarthStream Global Limited Careers Full timeOur Ideal CandidateWe are seeking a highly motivated and experienced Country Engineering Manager to join our team in Qatar. The successful candidate will be responsible for leading engineering activities, developing and maintaining effective engineering work processes, and mentoring leaders within the engineering team.Main Responsibilities:Develop and...
-
Head of Service Excellence
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Tandemsearch Full timeJob Title: Head of Service Excellence & User ExperienceLocation: Doha, Qatar.To drive the optimization of our client's customer experience by leading and managing the Service Excellence and User Experience Team to provide a deep understanding of customers' needs and behaviors. To act as the Voice of the Customer, leading change and improvements across the...
-
Customer Service Operations Manager
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Talent Leaders Inc. Full timeJob DescriptionTalent Leaders Inc. is seeking a highly skilled Customer Service Operations Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer service and ensuring that our clients receive prompt, efficient, and professional support.Key Responsibilities:Serve as the primary point of...
-
Service Excellence Associate
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Adecco Careers Full timeJob Description: Customer Service RepresentativeWe seek an experienced Customer Service Representative to join our team at Adecco Careers. As a key member of our department, you will play a vital role in ensuring excellent customer satisfaction.Responsibilities:Create and distribute contractual packages to customers, including summaries and follow-up...
-
Customer Services Technician
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar DEDIENNE AEROSPACE Full timeDEDIENNE AEROSPACE, is a world leader in the design, manufacture and maintenance of aeronautical tooling.For more than 50 years, our products have demonstrated our expertise, quality of service and technique, all at the cutting edge of industrial performance, in order to provide maximum satisfaction to our customers (aircraft manufacturers, engine...
-
Service Excellence Coordinator
6 days ago
Doha, Baladīyat ad Dawḩah, Qatar ALI BIN ALI Full timeJob DescriptionThis role requires an individual who can work effectively in a fast-paced environment, providing exceptional customer service and maintaining a positive atmosphere.Main ResponsibilitiesWelcome guests and lead them to their tables in a friendly and efficient manner.Manage reservations, cancellations, and general inquiries in a polite and...