Accommodation and Reservations Coordinator
1 week ago
We are seeking an experienced and skilled Front Office professional to join our team as a Customer Service Liaison. This role requires a high level of professionalism, attention to detail, and excellent communication skills. You will be responsible for managing front desk operations, handling guest inquiries, and ensuring seamless check-in and check-out processes. Your ability to work in a fast-paced environment and think critically will help you resolve any issues that may arise.
Main Responsibilities:
- Greet and welcome guests, visitors, and suppliers, answering telephone calls and providing a warm, timely welcome in line with our brand standards.
- Answer guest-related queries and provide information for promotions, room prices, activities, and events in the surrounding area.
- Ensure payments are made according to cash handling procedures and process all reservations and cancellations accurately and efficiently.
- Identify corporate leads and build long-term relationships.
- Drive online name mentions and promote customer feedback.
- Understand online guest feedback and explore options for improvement.
- Carry out general office duties, including correspondence, emails, and filing to ensure the smooth running of the reception area.
- Maintain appropriate stock of supplies and reception stationery.
- Effectively communicate with all departments on all guests' requests and complaints for smooth service delivery.
- Ensure the safety of all guests in line with the safety procedures and guidelines.
Requirements:
Customer-Oriented Approach:
- Excellent communication skills.
- Strong attention to detail.
- Flexible, agile, and able to work under pressure.
- Ability to work both independently and in a team.
- Proactive and excellent organizational skills.
- Ability to provide exceptional customer service to our guests.
You Must Have/Be:
- A minimum of one year of experience as a Hotel Receptionist in the Front Office department of a hotel.
- Knowledge of Opera (PMS).
- Arabic language - speaking, writing, and reading.
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