Luxury Hospitality Reservations Specialist

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Anantara Hotels & Resorts Full time
Key Responsibilities
  1. Booking Management: Manage all incoming booking inquiries, ensuring accurate input of details and maximizing occupancy across the resort.
  2. Guest Support: Provide professional, friendly, and knowledgeable support to guests, travel agents, and corporate clients.
  3. Sales and Upselling: Upsell room types, packages, and services while adhering to pricing strategies and set rates.
  4. Accuracy and Record-Keeping: Ensure all guest information, preferences, and booking details are correctly recorded in the Property Management System (PMS).
Requirements
  1. Organizational Skills: Highly organized and detail-oriented, ensuring accuracy in reservations and guest information.
  2. Problem-Solving Abilities: A proactive problem solver, handling booking inquiries, modifications, and challenges with confidence.
  3. Communication Skills: Adaptable and resilient, thriving in a fast-paced, multi-property environment.
  4. Customer Focus: Customer-focused and engaging, building rapport with guests and clients to enhance their experience.
  5. Liaising Skills: A strong communicator, effectively liaising with internal departments and external partners.


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