Sales and Customer Experience Manager
3 days ago
About Trafalgar Luxury Group
We are a leading luxury retailer in the watches, jewelry, fashion, and technology industries. Our commitment to delivering exceptional customer experiences sets us apart as the partner of choice for lifestyle experiential luxury retail.
Job Overview
We are seeking an experienced retail professional to fill the role of Assistant Store Manager. The ideal candidate will possess a strong background in retail management, excellent leadership skills, and a customer-centric approach. In this role, you will support the day-to-day operations of the store, ensure a positive customer experience, and contribute to the overall success of the business.
Key Accountabilities
- Operational Excellence: Ensure the efficient operation of the store, maintaining high standards of quality and service.
- Staff Development: Identify areas for improvement and develop training programs to enhance staff skills and knowledge.
- Sales Growth: Collaborate with team leads to set and achieve sales targets, identifying opportunities to increase revenue and enhance customer satisfaction.
- Inventory Management: Oversee inventory management processes, ensuring the right products are available at the right time to meet customer demand.
- Visual Merchandising: Develop visually appealing displays that maximize purchasing appeal and create an engaging shopping environment.
- Sales and Product Demonstrations: Plan and execute sales and product demonstrations, showcasing products and creating opportunities for customers to interact with them.
- Data Analysis: Prepare sales and customer reports, analyze data, and make recommendations for improvements to increase sales and enhance customer satisfaction.
- Customer Service: Interact with customers, resolve complaints or grievances, and ensure their needs are met in a timely and professional manner.
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