Manager of Customer Experience
3 days ago
We are seeking an experienced Manager of Customer Experience to lead our client services division at lxbfYeaa. The successful candidate will be responsible for delivering exceptional customer experiences, driving business growth through strategic client relationships, and fostering a culture of excellence within the organization.
Responsibilities- Provide input on departmental strategy, goals, initiatives, and plans, and monitor their effective execution.
- Foster a collaborative culture within the department, encouraging feedback and insights sharing across functional areas to enhance client service delivery.
- Initiate and facilitate regular inter-departmental meetings to ensure alignment of objectives and efficient communication regarding client projects and expectations.
- Manage day-to-day activities and operations, recommend potential improvements, and ensure proper documentation and implementation of all policies and procedures.
- Assist in developing the annual budget, including all financial and staff requirements for the department.
- Monitor operational performance, compare it to established objectives and goals, and report results accordingly.
- Provide coaching, guidance, and support to employees in executing their work and ensure proper knowledge transfer to develop them and improve their performance.
- Commercial awareness to understand the business implications of technical service delivery and identify opportunities for expanding client engagements.
- Ability to translate client feedback into actionable insights for continuous improvement in service delivery and client satisfaction.
- Strong communication skills to effectively liaise between clients and internal teams, ensuring a unified approach to delivering client satisfaction.
- Strong people management skills, with a focus on collaborating with and developing others.
- Excellent client relationship management skills to build and maintain strong partnerships with clients, ensuring high satisfaction and retention.
- Demonstrated success in delivering complex IT solutions for enterprise clients in a multi-tenant organization.
- Strong understanding of enterprise technologies, including data centers, WAN/LAN networks, server technologies, applications, and enterprise management systems.
- Experience with the client management lifecycle is a distinct advantage.
- Comprehension of technology and process frameworks, including LEAN/Six-Sigma, CMMI, TIA-942, Zachman, and The Uptime Institute.
-
Sales and Customer Experience Manager
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeAbout Trafalgar Luxury GroupWe are a leading luxury retailer in the watches, jewelry, fashion, and technology industries. Our commitment to delivering exceptional customer experiences sets us apart as the partner of choice for lifestyle experiential luxury retail.Job OverviewWe are seeking an experienced retail professional to fill the role of Assistant...
-
Senior Customer Experience Manager
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeRole Overview:This is a senior leadership position responsible for driving company growth through effective customer experience management.The ideal candidate will have a deep understanding of customer needs and preferences, as well as the ability to design and implement strategies that drive business results.
-
Cargo Customer Experience Manager
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeQatar Airways Cargo is seeking a highly motivated Cargo Customer Experience Manager to join our team. As a key member of our Cargo Customer Experience department, you will play a vital role in shaping the future of air cargo.In this dynamic role, you will be responsible for working closely with cross-functional teams to deliver value to customers through...
-
Customer Experience Director
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Ooredoo Qatar Full timeJob PurposeThe Service Assurance Manager will be responsible for ensuring that Ooredoo meets its customer experience targets and obligations. This includes managing a team on all aspects of Service Assurance and effectively managing the Maintenance team for B2B customers.Key Performance IndicatorsMeet customer experience targets and obligations.Manage the...
-
Customer Experience Director
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeWelcome to lxbfYeaaWe are a dynamic Qatari company committed to excellence in trading and construction services.Job RoleThis is a full-time on-site position for a Retail Sales Manager in Doha, Qatar. The successful candidate will be responsible for managing sales operations, driving customer satisfaction, increasing sales, and achieving targets....
-
Customer Experience Leader
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeJob OverviewWe are seeking an experienced Retail Manager to join our team at lxbfYeaa. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and optimizing store profitability.Main Responsibilities:Develop and implement strategies to increase sales revenue, improve customer engagement, and...
-
Customer Experience Strategist
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Adept Global Full timeJob DescriptionWe are seeking a skilled Customer Experience Strategist to join our team at Adept Global. As a Customer Experience Strategist, you will be responsible for developing and implementing strategies to drive customer success and loyalty.Key Responsibilities:Develop Strategic Plans: Create comprehensive strategic plans to enhance customer experience...
-
Customer Experience Representative
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeJoin Our TeamCeline is a dynamic and innovative luxury fashion house seeking a talented Sales Advisor to join our Qatar retail team. As a Sales Advisor, you will play a key role in:Developing sales skills and contributing to the development of the brand in the local market.Coordinating shop floor management and learning in a highly creative...
-
Customer Experience Lead
7 hours ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeYour RoleAs a Luxury Retail Coordinator, you will play a critical role in ensuring the seamless execution of our luxury retail strategies. You will be responsible for managing inventory, visual merchandising, and store operations, while delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Manage stock levels and replenish...
-
Customer Experience Champion
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar Reliance Health Full timeIn this role, you will be responsible for leading our Digital Operations team to deliver exceptional customer experiences and drive operational excellence. This includes managing the end-to-end implementation of operation development projects, ensuring timelines and budget adherence.Key Responsibilities:Be the voice of the customer, continually evolving and...
-
Customer Experience Leader
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar Al-Futtaim Full timeRole DescriptionThis leadership position is responsible for overseeing sales performance, store operations, and customer experience across multiple Watsons stores in Qatar.Main AccountabilitiesDrive Sales and Revenue GrowthDevelop and implement sales strategies to achieve target sales figures.Analyze sales data to identify areas for improvement and optimize...
-
Customer Experience Head
11 hours ago
Doha, Baladīyat ad Dawḩah, Qatar Gulf Marketing Group (GMG Group) Full timeAbout the Job DescriptionThe Customer Experience Head is responsible for delivering exceptional customer service and ensuring efficient store operations. This role involves managing and coaching the store team to meet financial objectives and maintain proper loss prevention standards.Key Responsibilities:Deliver exceptional customer service and ensure...
-
Customer Experience Director
38 minutes ago
Doha, Baladīyat ad Dawḩah, Qatar Redington Full timeLuxury Retail ExperienceChalhoub Group is a leading luxury retailer in the Middle East, offering a unique shopping experience that caters to the diverse tastes of our customers. With a portfolio of eight owned brands and over 300 international brands, we operate over 750 experiential retail stores, online, and through mobile apps.About This RoleWe are...
-
Customer Experience Coordinator
38 minutes ago
Doha, Baladīyat ad Dawḩah, Qatar Marriott International Full timeJob Summary:The Assistant Guest Relations Manager is responsible for leading the Front Desk operations, managing guest relationships, and resolving complaints in a timely and professional manner. This role requires strong communication and leadership skills, as well as the ability to work in a fast-paced environment and multitask effectively.Main...
-
Customer Experience Director
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeAbout the RoleAs a key member of our senior management team, the Customer Experience Director will be responsible for leading our terminal operations team to drive improvements in terminal operational performance.ResponsibilitiesSpearhead Operational Improvements: Identify and develop strategic plans to enhance terminal operational efficiency.Drive...
-
Customer Experience Specialist
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar M H AlMuftah Est Full timeJob Knowledge & SkillsIn-depth understanding of soft services management, including cleaning, landscaping, and pest control.Leadership skills to oversee a team of service providers and ensure high-quality service delivery.Key Skills: Customer Account, Customer Feedback, Internal Customers
-
Customer Experience Strategist
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar Quantiphi Full timeWe are committed to attracting and retaining top talent in the industry. If you are a motivated and results-driven professional looking for a challenging role in customer data management, we encourage you to apply.About the OpportunityThis is a unique opportunity to join a dynamic team of professionals who are passionate about transforming customer...
-
Customer Experience Coordinator
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar ALI BIN ALI Full timeHospitality Job DescriptionWe are looking for an experienced Head Host to join our ALI BIN ALI team. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and have an unforgettable dining experience.Key DutiesDeliver outstanding customer service by being attentive, responsive, and...
-
Customer Experience Specialist
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar Talent Leaders Inc. Full timeJob OverviewThe Customer Experience Specialist role at Talent Leaders Inc. requires an individual to deliver exceptional customer service, coordinate service teams efficiently, and ensure prompt handling of customer inquiries.This position is critical in maintaining high levels of customer satisfaction, identifying areas for improvement, and implementing...
-
Customer Experience Advocate
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeGait Apple Premium Reseller is committed to delivering exceptional customer experiences, and we are seeking a skilled Help Desk Representative to join our team.About the RoleThe Help Desk Representative will be responsible for providing technical support and assistance to customers, ensuring their Apple devices and software function smoothly.Engage with...