Cargo Customer Experience Manager

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

Qatar Airways Cargo is seeking a highly motivated Cargo Customer Experience Manager to join our team. As a key member of our Cargo Customer Experience department, you will play a vital role in shaping the future of air cargo.

In this dynamic role, you will be responsible for working closely with cross-functional teams to deliver value to customers through Salesforce program lifecycles. Your expertise will be crucial in defining requirements, customizing the platform, and enabling users to get the most out of Salesforce.

You will analyze emerging trends, user feedback, and market insights to drive digital application workflows. Your excellent knowledge and understanding of functional impacts will be invaluable in driving delivery transformation, including Agile Methodologies, DevOps, and Product Mindset.

You will also be responsible for collaborating with stakeholders and team members to demonstrate new product features, plan product implementations, and communicate outcomes, learnings, and deviations.

Furthermore, you will work closely with data and analytics to capture results and identify opportunities to enhance product value. This is an exceptional opportunity to contribute to the growth and success of Qatar Airways Cargo.



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