Hotel Reception Specialist
4 days ago
We are seeking a skilled Hotel Reception Specialist to provide top-notch service to our guests. As a key member of our front office team, you will be responsible for managing guest inquiries, processing payments, and maintaining accurate records.
Main Responsibilities:
- Answering guest-related queries and providing information on promotions, room prices, activities, and events in the surrounding area.
- Ensure payments are made according to cash handling procedures and process all reservations and cancellations accurately and efficiently.
- Identify corporate leads and build long-term relationships.
- Drive online name mentions and promote customer feedback.
Requirements:
- Strong attention to detail and ability to multitask.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and meet deadlines.
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