Head of Administrative Support
2 weeks ago
Job Details:
About the OpportunityWe are looking for an outstanding Head of Administrative Support to join our team at Hamad Medical Corporation.
Main Responsibilities- Training and Support: Provide comprehensive training to new staff members on switchboard procedures, emphasizing the importance of effective communication in hospitals.
- Performance Assessment: Regularly evaluate staff performance, assess their call handling skills, and offer constructive feedback to enhance their productivity.
- Communication Planning: Develop and implement a robust communication plan to foster collaboration among administrative personnel, department heads, and other stakeholders.
- Change Management: Work closely with administrative personnel and department heads to discuss and implement changes in communication equipment, facilities, and policy.
- Issue Resolution: Address complaints regarding telephone service promptly and professionally, ensuring timely resolution.
- Site Inspections: Conduct regular site inspections to identify opportunities for improving telephone services across various locations within HGH, WH, RMH, OPD Annex, Health Centers, etc.
A Bachelor's Degree in Computer Science/Computer Engineering or a related field, along with 2 years of experience in providing in-depth hardware/software technical support, is required. Alternatively, a diploma relevant to the specialization of the role and 4 years of related or administrative experience are also acceptable.
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