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Service Desk Associate

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar Adecco Careers Full time
Job Description
The Customer Service Representative will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction. This includes:
• Preparing contractual packages, including master sheets, summary sheets, and billing sheets.
• Maintaining accurate customer information in databases and logs.
• Preparing reports on department activities as requested by the CS Coordinator or CS Manager.
• Meeting with customers to advise on contracts and ICSAs, involving the CS Coordinator when necessary.
• Participating in the signing process of ICSAs between the company, developer, and customer, addressing any issues that arise.
• Following up with customers regarding contractual package readiness and ICSA signing requirements.
• Ensuring timely completion of owners' units sheets, including verification of unit loads and entering meter serial numbers.
• Generating clearance certificates as needed and forwarding them to the Customer Services Manager for endorsement.

Responsibilities and Requirements:
• Bachelor's Degree or Diploma
• Professional certification from relevant institutions (an advantage)
• Up to 2 years of relevant experience
• Background in customer relationships within a similar field
• Attention to detail
• Knowledgeable about MS Office and related software

Compensation Package:
This role offers a competitive compensation package.