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Front Desk Associate

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar Gem Forest Hotel Nairobi - MGallery Collection Full time
Hotel Overview
Located in the heart of Nairobi, Gem Forest Hotel Nairobi - MGallery Collection offers luxurious accommodations, world-class amenities, and unparalleled services. Our hotel is a haven for business travelers and leisure seekers alike, providing a unique blend of comfort, style, and convenience.

Job Description
We are seeking an experienced Front Desk Associate to join our Front Office team. As a key member of our team, you will be responsible for ensuring that all guests receive a warm welcome and enjoy their stay with us. Your primary responsibilities will include:
  • Assisting the Front Office team with reception-related tasks
  • Providing personalized service to guests
  • Playing a key role in VIP procedures
  • Focusing on follow-ups to ensure guest satisfaction

Responsibilities
Your responsibilities will also include:
  • Managing guest complaints in a professional manner
  • Coordinating with FOM on special VIP cards
  • Handling guest requests in person, via phone, or by email
  • Building and maintaining positive relationships with internal customers and guests