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Reservation Agent

2 months ago

Al Wakrah, Al Wakrah, Qatar Marriott' Full time
Job Summary

We are seeking a highly organized and detail-oriented Reservation Agent to join our team at Marriott. As a key member of our front office staff, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.

Key Responsibilities
  • Process reservation requests, changes, and cancellations via phone, fax, or mail
  • Verify availability of room types and rates
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities and services
  • Input and access data in reservation system
  • Follow proper escalation procedures when addressing guest concerns
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience required
  • Ability to work in a fast-paced environment
  • Excellent communication and customer service skills
Preferred Qualifications
  • Related work experience in a hotel or hospitality setting
  • Supervisory experience
  • License or certification in a related field