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Customer Engagement Specialist

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar Echelonix Full time
About Our Team:
Echelonix is a diverse and inclusive organization, comprised of talented individuals from various backgrounds and disciplines. We believe in fostering a culture of collaboration, innovation, and creativity, where everyone has the opportunity to grow and succeed. Our teams are driven by a shared commitment to excellence, working together to deliver exceptional results.

The Role:
We're seeking a skilled Hospitality Host to join our team, responsible for creating lasting memories for our discerning guests. As a vital part of our restaurant experience, you will be the first point of contact, setting the tone for an unforgettable dining experience. Your interactions with guests will include taking reservations, providing table accommodations, and offering personalized menu recommendations. You will have the opportunity to make a significant impact on guest satisfaction, leaving a lasting impression long after their visit.

Your Key Responsibilities:
* Welcome guests to our esteemed restaurants, ensuring a seamless and intuitive experience
* Take reservations by phone and provide table accommodations tailored to individual needs
* Offer expert menu recommendations, enhancing the overall dining experience
* Provide exceptional customer service, addressing queries and concerns with poise and professionalism

Our Requirements:
* Excellent interpersonal skills, demonstrating empathy and a genuine desire to connect with guests
* International experience in luxury hospitality brands, showcasing adaptability and a willingness to learn
* Relevant degree or diploma in Hospitality or Tourism management
* A passion for continuous learning and a drive for growth
* Ability to work under pressure, maintaining composure in fast-paced environments
* Fluency in English, with excellent communication skills

Our Benefits:
* Competitive tax-free salary and benefits package
* Paid employment visa and incoming air ticket
* Generous paid vacation days and sick leave days
* Comprehensive medical expenses coverage
* Free accommodation and shuttle bus service between hotel and accommodation
* Opportunities for career growth within our global organization
* Exclusive room discounts and privileges at Hyatt worldwide locations