Sales Operations Coordinator

2 hours ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
Job Description

The role of Sales Operations Coordinator is a critical component of our business sales operations team, responsible for supporting, enabling, and driving front-line sales teams to sell more efficiently. The successful candidate will be responsible for monitoring sales lead conversion queues and ensuring timely processing of requests.

Key Responsibilities:

  1. Develop and maintain expertise in Dynamics 365 (EBU CRM) across all areas, including development and administration.
  2. Collaborate with cross-functional teams to assemble and work on special requests, ensuring effective communication and timely delivery.
  3. Identify and recommend system and process improvements to enhance sales operations efficiency.
  4. Perform user acceptance testing (UAT) in various sales tools, as needed, to ensure seamless integration and functionality.
  5. Manage user account maintenance, workflows, and other routine tasks, as determined by the Sales Ops Manager, to maintain a high level of sales operations efficiency.
  6. Maintain Dynamics 365 with key artifacts during the sales cycle, ensuring sales team alignment to sales processes, policies, and procedures.
  7. Work closely with Presales & Project Management, Product Marketing, Marketing, and other functional areas to support the sales team's success.
  8. Manage data risks, driving integral initiatives and working collaboratively with the Sales Teams to improve data quality within 1SF and ensure compliance.
  9. Perform related tasks consistent with skills and abilities and general responsibilities as assigned by the Line Manager.

Qualifications:

  1. Bachelor's degree in business or equivalent.
  2. Advanced expertise in Microsoft Office (Excel, Word, Access, SQL, etc.) and good understanding of working with databases.
  3. Proven experience in Dynamics 365 as an admin with 2 years of experience in sales operations as a sales coordinator or in other administrative positions is a plus.
  4. Excellent numeric and analytical skills with the ability to understand and adapt to effective sales models and programs.
  5. Be the subject expert manager when feeding into cross-functional projects or other IT developments.
  6. Other core expectations as defined and requested by your direct supervisor/manager and sales leadership.


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