Concierge Team Lead

1 day ago


Doha, Baladīyat ad Dawḩah, Qatar Ennismore Full time

Hotel Operations Coordinator

**Key Responsibilities:**

* Attend daily briefings to stay informed about hotel operations and guest needs
* Lead the Concierge Team, Valet Parking, Bellman, and Drivers to ensure exceptional service quality
* Ensure team members have up-to-date knowledge of hotel products, services, and local attractions
* Monitor QMS reports for Bellman effectiveness and address any issues promptly
* Maintain effective communication and working relationships with all hotel departments
* Verify extra valet parking is ordered for events and weddings
* Provide guests with information and arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, shopping, floral services, religious worship, and other services
* Maintain accurate records of all arrangements made
* Assist guests with directions to hotel facilities, meeting rooms, or events within the hotel
* Stay informed about hotel facilities and services, as well as local restaurants and attractions
* Monitor guest deliveries, messages, and belongings to ensure timely handling

**Requirements:**

* Strong leadership and communication skills
* Ability to work effectively in a fast-paced environment
* Knowledge of hotel operations and services
* Ability to maintain confidentiality and handle sensitive information

**About Ennismore:**

Ennismore is a leading hospitality company that operates a portfolio of luxury hotels and resorts around the world. We are committed to delivering exceptional guest experiences and providing our team members with opportunities for growth and development.


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